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switching day scheduled for today but no sim card delivery

K
New
 Contributor

My switching day for moving my existing mobile number to ID Mobile is scheduled for today (March 27) but still no SIM card delivery!!

 

This is the e-mail I received from Royal mail;

Today, Tuesday, 25 March 2025

Delivery is estimated between:

10:37am and 1:37pm*

 

  1. What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it)
  2. What can I do to get an ID Mobile SIM card to port my existing mobile phone number?
  3. I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help!

 

I simply want this sorted as quickly and as smoothly as possible.  Help! Thanks.

Best answer by Matthew T

​@Kaleem.akhtar -

Sorry to hear your Royal Mail delivery was delayed. You’ve got a couple of options:

  1. I see you’ve got a Currys store 2.5 miles away, you can pick up an iD Mobile SIM card there.
  2. If your device supports it (let me know what phone you have!), you can get an eSIM.

Activation wise, you can speak to our Live Chat team: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’ to speak to an agent.

Did you receive any Tracking Info from Royal Mail? If so what’s the Tracking Number?

Thanks.

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    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 296 replies
    • March 27, 2025

    ​@Kaleem.akhtar  Sorry to hear about your delayed sim card. What I can do is forward your message to staff members, they should be able to assist you on this matter.

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1825 replies
    • Answer
    • March 27, 2025

    ​@Kaleem.akhtar -

    Sorry to hear your Royal Mail delivery was delayed. You’ve got a couple of options:

    1. I see you’ve got a Currys store 2.5 miles away, you can pick up an iD Mobile SIM card there.
    2. If your device supports it (let me know what phone you have!), you can get an eSIM.

    Activation wise, you can speak to our Live Chat team: https://www.idmobile.co.uk/live-chat

    Type ‘Speak to someone’ to speak to an agent.

    Did you receive any Tracking Info from Royal Mail? If so what’s the Tracking Number?

    Thanks.

    iD Community Manager
    K
    1 person likes this
    • K
      Kaleem.akhtar
    K
    New
 Contributor
    • Kaleem.akhtar
    • Author
    • New
 Contributor
    • 1 reply
    • March 27, 2025

    Thank you. I managed to speak to someone and they have asked me to pick a sim from local Currys store.

    Tyler
    JoeKing
    2 people like this
    • Tyler
      Tyler
    • JoeKing
      JoeKing
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 28, 2025

    We’re glad to hear ​@Kaleem.akhtar!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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