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upgrade confirmation

  • October 20, 2024
  • 1 reply
  • 39 views

I’ve ordered a phone and money has been taken but I didn’t get a confirmation email or anything ? 

1 reply

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  • iD Mobile Employee
  • 1854 replies
  • October 22, 2024

Hi @katienewton123 

 

Welcome and thank you for posting to the community. 

 

We are very sorry to hear you have not received confirmation of the order. 

A delay can occur if the team/system are running checks or a little busier than usual but we aim to have you an update within 24 hours. 

 

Have you received any correspondence/confirmation from us since you posted?

 

Thanks, 

 

Nat