Question

upgrade delivery issues

Forum|Forum|24 days ago
November 11, 2025
2 replies
41 views

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Lynda07
New Contributor

Hi, I need help with my upgrade delivery.

DPD tracking number: 1550 0699 819 834 D

Delivery was due on Friday 7th, but tracking has completely stopped updating.

DPD told me only the sender (iD Mobile) can open a lost-in-transit investigation.

I have spoken on the phone to customer services, and they confirmed they added notes on my account, but advised that this must be raised through live chat.

I have tried live chat many times and it will not connect me to an agent, so I cannot progress this any further.

Please can an iD Staff Member raise the DPD lost-in-transit investigation and arrange for a replacement handset to be sent as soon as possible?

Thank you.”

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+5

Lamiya C
iD Mobile Employee
Forum|Forum|23 days ago
November 11, 2025

Hi @Lynda07 ,

I’m really sorry to hear about the delay with your upgrade delivery and the difficulty you’ve had trying to resolve this. I completely understand how frustrating this must be.
We’ll need to raise a lost-in-transit investigation with DPD, If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

Lamiya
iD Mobile Team

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Lynda07
Author
New Contributor
Forum|Forum|14 days ago
November 20, 2025

My upgrade order STILL has not been delivered, correspondence has been extremely frustrating, always excuses with wanting more time. I need this enquiry escalated, with no more excuses. Surely it cannot be that difficult to send a replacement whilst you sort it out with DPD.