wrong model of phone sent to me after a upgrade, customer support useless and cannot help

Question

Hi All  I Need some help as customer service from the web chat has left me in more trouble than I started off with  Me and my wife both upgraded to new Samsung s25 in Silver Blue on Sunday via a member of the retentions department  The phones arrived on Tuesday morning my wife's Silver Blue and mine came as Titamium White ????I logged on and started a web chat to be told I could not swap the phone as the Blue ones cost more Then I was told to cancel my contract and I would have to re apply and ask for a new S25 in Silver Blue  Followed this muppets advice and I now have a text saying I have to pay £930 on top of what Ive already paid  I started another web chat and got this cancelled but now I have a text say you have chosen to cancel the pac code and disconnect my number  Jesus what the hell  All I want is the phone I ordered ID mobile have shipped the wrong color  Why is it so hard And if the white one is cheaper why am I paying the same monthly contract as my wife ?  This all upgrade has been a mare, also due to this mess the offer that I signed up for with a free Google Chrome Book has ended  Lucky my wife gets hers, I stuck with a new phone in a DPD Bag waiting to hear from ID Mobile Im now on day 4 Has anyone got a way of directly talking to someone who can help web chat staff are useless at best

Siân W · Answer

I am very sorry to hear this ​@Chris 1972We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.

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