Leaderboard
iD Mobile Website

Create a topic
Log in / Register

Delivery & Returns

Everything you need to know about our delivery process, including next day delivery on our phones.

523 Topics
1,408 Replies

When you subscribe we will email you when there is a new topic in this category

523 Topics

Most replies

Recently active Most views Newest first

Replacement SIM needed

I have lost my phone and was sent a replacement through insurance. It arrived today but without a SIM. I have been told to contact my network provider (ID) but their customer service lines are closed because of COVID. Is there any way of ordering one online? If not, i may have to cancel my contract...

SIM has not arrived

I’ve had emails saying my account and billing has been activated, but still no SIM has arrived. Can I have an update on SIM arrival please?Please can I also have confirmation that my billing will NOT start until my SIM has arrived and been activated.My old contract with a different network ends by 4...

Moving to ID

Contemplating purchase of Xperia 5ii with 20gb, best price on the market just now. However, noticed via trust pilot website quite a few negative reviews particularly in regards to customer services. Seeking opinions from existing customers for confirmation please?

Delivery of a SIM card

Hello ID, I have ordered a SIM card on the 22nd of October but it still hasn't arrived (two weeks now). I cannot get through to the customer service on the phone. Could you please check if the card has been posted? Best, Kama

Delivery of iphone 12 pro

Hi there, the same situation is with me I ordered iphone 12 pro pacific blue on 31/10/2020 and the upfront cost is already deducted from my bank account but I haven't had any confirmation email as to when will my order get dispatched and will we it arrive to me. I just want to exactly know when will...

Billing starts before SIM/Phone delivered/activated

I’ve started a new SIM Only contract with ID Mobile making an order online. Obviously there’s a delivery period before the service is available for me to use. However, ID Mobile seems to ignore this gap in service being available to use and starts charging straight away, starting the bill date from...

iphone 12 pro max preorder

Hello, I ordered a iPhone 12 pro Max 128GB in pacific Blue on contract from the ID website in the early hours of Saturday on the 7th of November... on the delivery date it said by, 13th November. Payment got taken out on Monday 9th but i have no email to say it’s been dispatched, no tracking or ship...

SIM card hasn’t arrived.

I’ve signed up to I.D. mobile and my first payment was taken on the 28th of June, as of today I’ve still not received my SIM card, this doesn’t seem right as it’s been two weeks now nearly since I applied for my sim.

Order status

Hi I pre-ordered the IPhone 12 pro gold 128gb, I’m just wondering if you can tell me if this order has been confirmed?If so will an iD SIM card come with the phone as I am a new customer? Ref: [Removed]thank you

Replacement SIM card required

Hi, I am looking for a replacement ID mobile SIM card with the same number and details etc just a different size as I am changing phones and require a nano sized sim. Please could you assist? Thank you.

Where is my phone?

I am having a torrid time trying to find out where my Samsung s20 is. I ordered 4th October, for next day delivery. Apparently I'd are awaiting stock, but if this is the case, why are they still showing as in stock on you website?It's been almost a week and I've heard no word. Your 'chat' feature is...

Transaction successful, no email confirmation

Hi! I tried to sign up for your £7 for 7GB sim only deal yesterday and got a transaction successful message then an error. I haven't received a confirmation email so I'm wondering if it actually went through. Can anyone please help me?

SIM Card has not arrived

Hello, I ordered a SIM only for my dad George Huthinson order number 114005338 on Saturday 7th November.We still haven't received the SIM card yet, I was hoping you could give me an update Best regards

Out Of Stock Samsung S10

Just ordered the Samsung S10 online and received an email saying it is out of stock but should be available soon? So, how soon is soon as my current phone contract runs out in a week or so, so will I receive my phone before then?

Order Confirmation Not Received

i place a order on the phone had no confirmation spoke to someone today and they said it's been accepted but I've not had any email to confirm it

Confirmation email not received

hi i ordered a new phone and contract with you yesterday morning and havent recieved a confirmation email for delivery

Sim not delivered

I ordered my sim on 18 Jan and received an email that it’s been dispatched on 19 Jan. I still haven’t received it. I have also received an email that the DD has been set up but I still haven’t received my SIM card. The chat agents were very unhelpful and unable to give me any information.

Faulty phone

I received a new iPhone 11 2 days ago. The microphone isn’t working. Apple support ran diagnostic and found it’s a hardware issue. iD customer service has been horrendous to get hold of!How do I get this fixed?

SIM card has not arrived

Hi,My SIM card has not been delivered. I ordered it on 4th November, today being 13th November. However Ihave received a letter about my account and charges. I am unhappy about paying for a service when I am unable to use it due to not having a SIM card. My Service User number is REMOVED if this hel...

sim card not arrived

hello I bought a sim card on 27/11/2020 but nor arrived yet. can you help

sim card has not arrived

I was advised that my SIM card had been dispatched on 18th August and it has still not arrived?!

Missing SIM Card deliveries

order 2 sims last friday, received letters comfirming account setuip but still no cards, where are they. your site suggets 3 working days or contact you if not received after 5 days which is today and nothing from RM today in the post.

live chat not working - SIM not arrived

does this work for anyone??? Waiting weeks now for SIM and have been charged for 1st month!!!!!

No confirmation email

Hi, I upgraded my mobile this morning through your website and received a confirmation thanking me for the order but still haven't received an email saying it's gone through. I've never known it take this long before!

Pay Monthly - new order clarification

HI there !, can somebody help me out with some information regarding to this email : Hi damian, Success! You've placed your order with iD, and your order reference is *****. Your order is now being processed, and we'll email you as soon as your item has been dispatched. It can take up to 24 hours...

1
2
3
4
...
21

Page 1 / 21

Powered by inSided

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number)

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK