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Delivery & Returns

Everything you need to know about our delivery process, including next day delivery on our phones.

  • 561 Topics
  • 1,545 Replies

561 Topics

V
Newbie
Viz57Newbie
asked in Delivery & Returns

Billing starts before SIM/Phone delivered/activated

I’ve started a new SIM Only contract with ID Mobile making an order online. Obviously there’s a delivery period before the service is available for me to use. However, ID Mobile seems to ignore this gap in service being available to use and starts charging straight away, starting the bill date from the order date. Other networks set this date to be when the SIM is activated. Utility companies start charging when they’ve completely taken over the service. Landline, broadband, TV services start the billing date from when the service is live and available to the customer. With the current coronavirus lockdown, deliveries are further delayed. However, I already have a bill issued, probably at least a week before I even have the SIM.   Why is ID Mobile not considering when the service becomes available for the setting of the bill start date? Why isn’t a window period given for a customer to activate their new SIM to set it as the bill start date? This is completely unacceptable and if the b

19
P
Newbie
5 months ago
M
Newbie
mogadonNewbie
asked in Delivery & Returns

I am being sent a new SIM, that I never requested - for the third time

Does anyone know what is happening?I get a message via text saying ”Good news! Your new SIM card is now in the process of being activated..“But I do not have a new SIM card and I never requested one.This happened about three months ago and I lost my account connection for three days waiting for the SIM card that I never asked for, to arrive.When I complained, they just did the same thing all over again so I had to wait for ANOTHER card. (Let’s ignore the fact they said I could go to Carphone Warehouse and they’d fix it all for me.. which I did.. but it fixed nothing).It cost me £15 pounds in usage charges when it was 100% ID Mobile’s fault but they refused to listen to my complaint.No one seems to know why I keep being sent new SIMS.This is madness as I know my phone will be without a connection in a few hours.HELP!WHY IS THIS HAPPENING ???????How do I make it stop happening?...AND MY PHONE HAS JUST GONE TO EMERGENCY CALLS ONLY. Why ? Why? Why?

12
Will
Newbie
8 months ago
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