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Help with transferring Whatsapp to new phone

C
Active Contributor

I’m experiencing issues with accessing WhatsApp on my new iPhone 15 pro since I transferred from Vodafone to ID.

Whatsapp is the only app I seem to be having issues with since I transferred both my SIM and phone. 
I’ve tried all the instructions given on WhatsApp on my old phone but when I try to open the app on my new phone, I just seem to be going round in circles. 
I’ve watched multiple videos on YouTube and tried resetting my network, uninstalling and reinstalling the WhatsApp app as well as restarting my phone a few times. Nothing seems to be working. 
Has anyone else had similar issues and been able to resolve the problem? 

Best answer by andewhite

Do you have the WhatsApp app installed on another iPhone somewhere, @Chrissymin?

 

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andewhite
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  • April 17, 2024

Do you have the WhatsApp app installed on another iPhone somewhere, @Chrissymin?

 

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C
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  • Chrissymin
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  • April 17, 2024

I don’t think so, but it cud be synched with my MacBook or iPad. I’ll check. Thanks for the info. I’ll let u know how I get on. 👍🏼

C
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  • Chrissymin
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  • April 17, 2024

The only other place I have it is on my old phone which I obviously need in order to transfer to my new phone?? 

andewhite
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  • April 17, 2024
Chrissymin wrote:

The only other place I have it is on my old phone which I obviously need in order to transfer to my new phone?? 

Try backing-up WhatsApp on your old phone, @Chrissymin. If it’s an iPhone, then you can backup your WhatsApp stuff to iCloud, and remove the app from your old iPhone.

When you install WhatsApp on your new iPhone, you should be able to restore your WhatsApp backup from iCloud, onto the new iPhone.  

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Tom
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  • Tom
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  • April 18, 2024

Hi @Chrissymin 

 

I’d recommend the above from @andewhite, or speaking directly to WhatsApp for further support.

 

Tom

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