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Question

Unable to activate iMessage or Facetime


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56 replies

  • Community Member
  • 0 replies
  • October 30, 2023

no it’s not resolved.  spent some time in live chat this morning and you are sending me a replacement sim to see if that will work!


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • October 31, 2023

Hi @ncl698,

Please let us know how you get on.

If you require further assistance after the new SIM is activated, please let us know.

 

Kash


  • Community Member
  • 0 replies
  • November 2, 2023

Received new sim.  To be sure (!) I removed old sim and reset network settings.  Then activated new sim on ID Mobile site using laptop.  Inserted new sim.  No service.  Then received text saying activation in progress and this can take up to an hour.  Later received text saying activation complete.    Now fully activated and can use ported number for iMessage and Facetime

At last!!

What a faff!!!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • November 2, 2023
ncl698 wrote:

Received new sim.  To be sure (!) I removed old sim and reset network settings.  Then activated new sim on ID Mobile site using laptop.  Inserted new sim.  No service.  Then received text saying activation in progress and this can take up to an hour.  Later received text saying activation complete.    Now fully activated and can use ported number for iMessage and Facetime

At last!!

What a faff!!!

Wow… what a palaver @ncl698
It seems odd customers receive duff SIM cards. They’re supposed to be robust devices - perhaps iD are cutting some corners. 

 


  • Community Member
  • 0 replies
  • November 2, 2023

Indeed!!

With hindsight I should have realised something was wrong as I didn’t get an activation text as I did with the second sim

Anyhow got there in the end!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • November 3, 2023

Hi @ncl698 

 

Glad to hear you got there in the end with this.

 

Tom