Answering calls

Hi @SamW, I’m not entirely sure what the cause of that would be. If you mean you’re physically unable to swipe to accept the call, it sounds like it might be an issue with that section of the touch screen? 

Does it work under normal operation, i.e. when using menus etc?

Thank you,

Rory

The Alcatel user guide says swipe right to answer a call.

Maybe your swipe is being detected as a flick?

Anyway, good luck.

Thanks @SamW, if it used to work and now doesn’t, then that sounds like the touch sensitivity in that area of the screen is broken.

Can you reject with a swipe?

@SamW Sounds like they might have just changed the gesture. Try swiping in all different directions or simply tapping accept.

If you’re still having issues, you may wish to contact Alcatel directly, or pop into your nearest Currys store for assistance. 

Thank you,

Rory

If you send it away, it will be factory reset. It is what it is and if you don't want to preform a factory reset, send it away or visit your nearest Curry's store then there is little anyone can do for you.

Hi @SamW, with all due respect, this isn’t an issue that’s arisen because of iD Mobile or our network services. It seems to be either a hardware or software issue and only Alcatel themselves would be able to rectify it.

As @andewhite says, if you’re not able to get to a Currys store, you may wish to contact Alcatel directly.

Thank you,

Rory

You've received support! You have refused to reset the phone, refused to visit your nearest Curry's store and you refuse to return the phone for repair. If you think any other network will do things differently then your in for further disappointment!