I bought the SIM only (because data roaming and going abroad.) I ordered it with enough time for delivery before travel, the SIM did not arrive, I contacted the customer support who told me they could order another, as the SIM would not arrive in time I asked to cancel instead as it was still within the 14 day period and would not arrive in time for it to be used. A few days later I received an email detailing an outstanding balance.
I have attempted to contact the number detailed in the email to pay the outstanding balance so I can later dispute this, however the number consistently declines.
In essence:
Bought SIM only contract
SIM did not arrive
I Cancelled the contract within 14 day period because the SIM didn't arrive in time for use (to highlight the SIM was never used as it had never been delivered)
Final bill arrives
Because the SIM didn't arrive > I can't use the number > I can't set up the app > I can't pay the final bill
I try calling the number given in the email with the final bill
The phone number declines my calls
I am at a loss as to why I am being billed for a service that I did not receive (through failure to send the SIM) and furthermore want it documented that I have attempted to pay the bill but the inaccessibility of customer service and incorrect information provided through emails has stopped this.
I would like to know how to pay when all payment paths are blocked (broken phone and unable to access app because lack of SIM.)
