Question

Daily allowance when roaming

J
Rank

What is the daily allowance when roaming?

10 replies

andewhite
Rank
Userlevel 8
Badge +9

Your roaming data allowance will depend on where you’re roaming. @jcallingham.

If you’re roaming in one of the EU inclusive roaming destinations, then it’s a monthly allowance up to 30GB/month, depending on your UK plan data allowance.

Elsewhere, you pay per MB for roaming mobile data.

 

J
Rank

I am roaming in the Lanzarote, which I understand to be in the EU. So why did I get a message saying that my daily allowance was exceeded and I could no longer use any data until the following day? I had not exceeded my monthly allowance.

WelshPaul
Rank
Userlevel 8
Badge +6

Can you confirm which network you are connected to?

J
Rank

Currently Orange, but not sure if it was when the issue occurred.

Kash
Rank
Userlevel 7
Badge +7

Hi @jcallingham,

Welcome to the Community!

Please can you try and manually connect to Yoigo or Movistar and let us know how you get on?

 

Kash

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Kash
Rank
Userlevel 7
Badge +7

Hi @jcallingham,

Unfortunately we are unable to advise on the allowances that other operators offer.

iD Mobile doesn’t offer a daily allowance, however you data allowance whilst roaming is dependent on when you purchased the plan.

You can check via the link below:

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Thanks @Kash ,

I have a contract with ID mobile which specifies that the only limit on roaming is the monthly allowance. Hence my surprise when roaming I received a message indicating that I had exceed my daily allowance and could not use any more data for that day. Could you please confirm than some service providers abroad apply a daily limit in contradiction to the stated ID mobile monthly limit.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @jcallingham,

Can you possibly send us a screenshot of the message that you received?

Was it a message sent by iD Mobile?

From what I am aware of our network partners don’t have daily limits on data roaming.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hi @Kash 

Unfortunately I don't have a screenshot of the message. I was unsure of the policy on roaming and couldn't access the internet to check until the following day.

I think that the message was sent from the foreign provider but not sure. I definitely couldn't access mobile data for the rest of the day.

John

Kash
Rank
Userlevel 7
Badge +7

 @jcallingham,

Please get back to us with a screenshot if possible if you get this error again.

Once we know who the message came from we can investigate further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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