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Data Not Working - Issue with SIM?

T
Community Member

Hello,

I have had ID mobile SIM for the past three years. Only a few weeks ago my data has completely stopped working. I know the SIM is compatible with the Iphone 6 I use now, since I have been using it the past three years, so that is not an issue. I have checked my area code with the ID mobile coverage checker and there appears to be good signal. My cellular data is not turned off. However, I have seen in other threads that the issue might be with the SIM card. 

How can a receive a new SIM card? or is there some other issues I should check?

Best

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6 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12451 replies
  • May 15, 2023

You can get a replacement SIM card in-store at Currys, or use the online iD live chat service to ask for a replacement.

The chat agents work until 8pm on weekdays @Tallon Howie. 

Forum member (non-iD).
T
1 person likes this
  • T
    Tallon Howie
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • May 16, 2023

Hi @Tallon Howie 

 

I’m sorry to hear this, is it just data that has stopped working? How are texts and calls? 

 

Have you tried the device in another handset?

 

Tom

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T
Community Member
  • Tallon Howie
  • Author
  • Community Member
  • 0 replies
  • May 16, 2023

Hi @Tom 

Text and calls still work, only the data has stopped working. 

Do you mean have I tried using the SIM in another device? In that case I don’t have another device to switch the SIM into. 

 

Tallon

Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • May 17, 2023

Hi @Tallon Howie 

 

Okay, are you able to attempt a network settings reset to see if this kicks anything into action?

 

Could you let us know the postcode(s) where you’ve been having issues?

 

Do you usually get 3G or 4G?

 

Tom

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T
Community Member
  • Tallon Howie
  • Author
  • Community Member
  • 0 replies
  • May 19, 2023

@Tom I could attempt a reset but my phone is not entirely backed up. 

The post code is SE16 3EX, however, my data has not been working anywhere in London.

I always get 4g. Even now my phone tells me I am getting 4g but the data does not work at all. 

 

Tallon

 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • May 22, 2023

Hey @Tallon Howie,

What device are you using?

Is it an Android or an iPhone?

Resetting network settings doesn’t factory reset the device.

It only resets APNS, connections and stored WiFi passwords.

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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