My phone (which I did originally purchase through an ID contract) has failed to turn on since Sunday (now five days). Originally, I managed to use my SIM in an old phone with limited functionality but the SIM was deactivated on Monday.
I have been extremely stressed and inconvenienced trying to navigate London and feel safe without a working phone or way to contact others.
I have made multiple attempts to resolve the issue on live chat, being told that that is the only contact method.
I do not understand why my SIM was deactivated but was expecting a new one to arrive today but it has not and I have not had any contact from DPD despite ID saying they offer next day delivery.
After being told I cannot terminate my SIM only contract, I've been unable to look at phone options with ID as the chat bot is busy and directs me to my account which I cannot access as I do not know my password and to rest it asks for a code that has been sent to my deactivated SIM. What am I supposed to do?
If this is not resolved tomorrow, my travel plans for the week will be near impossible with no data or contact method.
I would advise all customers to avoid ID.
