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Find my account

  • 21 July 2021
  • 4 replies
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R
Rank
Userlevel 1

I have looked around on here but I cannot see a similar topic, so I have started this one with apologies if this has been covered elsewhere.

Both my partner and I have ID accounts. He is not technically minded so I set them both up and they are both paid from the same bank account. We wish to review his account but cannot access it. The login on the app recognises me [Face ID or Touch ID] and takes me to my account but I cannot get to his.

Any idea how I can access the other account please?

Many thanks

Roger

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Best answer by RogerB 21 July 2021, 13:44

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4 replies

Michelle
Rank
Userlevel 5
Badge +8

Hello @RogerB 

In order to view the second account you will need to register the account with a different email address.

Please let us know if you have any further questions.

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Thank you, I have tried that and got this screen. Sensitive information obscured. It is the username and password that escapes us. R-

 

 

R
Rank
Userlevel 1

OK - got in. Did a password reset. Thanks for your help.

R-

 

Michelle
Rank
Userlevel 5
Badge +8

Hi @RogerB 

Great to hear that you have now accessed your second account.

Please do get back in contact with us if you require any further help. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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