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I kept my old number

  • 12 October 2021
  • 4 replies
  • 32 views

Userlevel 1

Hi I kept my old mobile  from my previous network provider it’s supposed to be changed by today 12/10/2021 when I go to my account it’s been change but when I ring somebody it come up as ID mobile number 

not my old  number

Can you please help me to sort out this problem thank you

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Best answer by andewhite 12 October 2021, 16:35

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4 replies

Userlevel 6
Badge +1

Hello @Hmohamed,

When I switched to iD mobile using a PAC, I was told the port may not get done until up to 10pm on the day of the port.

From what you’ve said, it sounds like the port has not been completed yet.

Do you still have your old SIM - you could check if that’s still active?
If your old SIM is not active, then turn off your phone for a least 15 minutes and try again?

Anyway, good luck. 
 

Userlevel 1

Thank you very much I did why you ask me to do and it’s working now thanks for your help

Userlevel 6
Badge +1

That’s good news @Hmohamed - I’m happy my suggestions helped you today.

Userlevel 3
Badge +1

Hello @Hmohamed welcome to the community. 

I am really glad that @andewhite was able to help you!

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