I need a new pac code but I dont want to leave my plan (using an old phone as mine got stolen)

Hello @Todd,

Sorry to hear about your stolen phone. Was the stolen phone using an iD SIM?

Do you intend to use an iD SIM with the “old one” (you plan to use in place of the stolen one)?

A PAC number is used to transfer your mobile number between service providers; so unless your joining ID or leaving iD, a PAC may not be what you need in your circumstances.

Good luck.

Hi @Todd,

Sorry to hear about your phone. Rather than a PAC, what we’ll need to do is send you a blank SIM and activate that to your plan and number upon you receiving it. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Will