Skip to main content
Question

I need to talk to someone about my account. The chat link doesnt work and I can't log in to the app.


Sarah Covill
Community Member

I swapped my old number over and it lets me call out on it but won't let anyone call me. 

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12459 replies
  • August 1, 2023

Is your number transfer scheduled for today @Sarah Covill
If yes, then things may not work properly until the number transfer has been completed, which can sometimes take until 10pm.

You can also talk to iD customer service using Facebook Messenger, or Twitter DM. 

The agents work until 8pm on weekdays. 


Sarah Covill
Community Member
  • Author
  • Community Member
  • 0 replies
  • August 1, 2023

Thank you 😊


Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8434 replies
  • August 2, 2023

Hi @Sarah Covill 

 

How are you getting on?

 

As @andewhite suggests ports can take between 8am and 10pm on the date given/selected.

 

Tom