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I return new devide in time 14 days Why I get charge money from my bank account ?

  • 21 June 2021
  • 5 replies
  • 35 views

I change my mind before 14 days limit time over I bring device back to Carphone wearhouse But today I look at my bank account Why you keep charge money I not use a phone. Please refund back to me

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Best answer by WelshPaul 21 June 2021, 08:54

The first bill is generated pretty quickly when you take out a mobile phone contract or pay monthly SIM only contract (same for all networks). So, even though you cancelled within the 14 days cooling off period the the payment was likely already requested before the account was closed.

 

You should be aware that although you may have cancelled during the cooling off period, you may still be charged for any days that you had use of the service.

11.4.3 If you wish to return your iD Mobile connection within the 14-day cooling off period, you may be charged at standard price for any data used from this allowance.

 

So there may be a final bill generated and any overpayment refunded.

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Userlevel 6
Badge +2

The first bill is generated pretty quickly when you take out a mobile phone contract or pay monthly SIM only contract (same for all networks). So, even though you cancelled within the 14 days cooling off period the the payment was likely already requested before the account was closed.

 

You should be aware that although you may have cancelled during the cooling off period, you may still be charged for any days that you had use of the service.

11.4.3 If you wish to return your iD Mobile connection within the 14-day cooling off period, you may be charged at standard price for any data used from this allowance.

 

So there may be a final bill generated and any overpayment refunded.

Thank you , I waiting to live chat with agent at 9 am. Hope them will sort it out

Userlevel 6
Badge +4

Hi @Pornnipa 

Did you manage to speak with someone from our Live Chat | iD Mobile Network team? If you are still having issues cancelling your contract please let us know and we will send you a Private Message to help with this.

-Mohsin

Yes I chat with someone in live chat already. Thank you 😊

Userlevel 6
Badge +8

Oh good, cheers for letting us know @Pornnipa!

 

Please let us know if ever you need anything else.

 

Will

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