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I switched from EE to ID with a PAC number but I have issues.


I switched from EE to ID and it all transferred over last week. When I call people it has my old EE number on which is what I wanted. But when I text people it is the temporary number from ID? When I check my 'about mobile' in my settings it is showing only my old EE number so what else do I need to do? 

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2 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • May 17, 2023

Hi @Marie1983 

 

Are you on an iPhone or an Android?

 

We unfortunately don’t have an active phone line for customer services and it will take us time to respond here on community, if you require more active responses I’d recommend the iD Mobile Live Chat.

 

Tom


  • Author
  • Community Member
  • 0 replies
  • May 16, 2023

Is there anyone at ID to help with this please? If not can someone tell me how you can actually speak with a person on the telephone for ID?