Hey @Hcgrant,

You should be able to login to the settings of the MiFi device to change the APN settings.

The wrong settings will cause issues with acessing the internet.

You’ll need to set this to the iD APN settings for it to work.

Mohammed

Thanks Mohamed this is the info we have got from iDmobile re APN settings - see attached screen shot. The other screenshot is the information our TP link mifi requires. Could you please advise what we should enter against each heading. We have had a few attempts in France but have had no luck. 
We are going to be in France next Monday and really need this to work. Is there a possibility to liaise with you while we are there to do the settings with you? 
many thanks 

Here is the TP link mifi requirements for APN settings 

Okay @Hcgrant, I believe the only value you need to enter is “id” for APN.

Sometimes iD’s network roaming partners in France seem to ‘think’ iD SIM cards are Three UK SIM cards, and use the wrong APN value.

Ok Ande - will try this and will keep our fingers crossed. You are right it does automatically try’s to connect to Three on the mifi. 
thank you for your help!

@Hcgrant,

Please let us know how you get on and if you require further assistance.

Kash

So the answer is you need to be very precise!

Profile name: ID (capital letters need to be used)

APN: id (lower case letters need to be used)

Please ask iDmobile to make these instructions clear for anyone using a mifi!

many thanks

Clare 

Good to know you’ve got your MiFI device working @Hcgrant. 

iD Mobile do say they only support handsets shown on their approved list - it’s pot luck for non-listed handsets, and any other devices.

@Hcgrant,

Glad to hear that it’s working for you.

Please let us know if you require further assistance.

Kash