Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,032 Topics
  • 8,988 Replies

2032 Topics

F
Newbie
floatyid007Newbie
asked in Device & Phone Support

4G Calling / VoLTE Oppo Reno 8 Pro

Hello all!I have a SIM free UK Oppo Reno 8 Pro 5G handset.I can use WiFi calling absolutely fine and there is a toggle switch to enable/disable in the SIM menu settings when using my ID mobile SIM card.Unfortunately even though 4G Calling / VoLTE is supposedly supported there is no menu option to enable it when using my ID mobile SIM card.I have tried other SIM cards (Vodafone & SKY) and VoLTE menu appears straight away and I can use 4G Calling / VoLTE absolutely fine.I have spoken with Oppo and they have told me this is something ID mobile will need to sort out for me.Is this something ID mobile has to enable for me somehow on the SIM card / account?My handset is up to date and running the latest Color OS 13 / Android 13 update. Kind RegardsTom

10
Kash
iD Mobile Employee
1 year ago
Jacqueline Hunt
Civilian
Jacqueline HuntCivilian
asked in Device & Phone Support

currys voucher

When do we receive the currys voucher after placing an order ?how long do we have to wait please? Iv received my new contract which states I'm in titled to my £100 vocher but when do I get it or how do I get it ?

10
Kash
iD Mobile Employee
1 year ago
D
Newbie
Dominic StNewbie
asked in Device & Phone Support

My phone not read SIM card

My 2 months old samsung s22 not read SIM card, when I swap card to older phone , everything is fine. How many years I have warranty for Samsung? How I can make I claim for repair?

2
Tom
iD Mobile Employee
1 year ago
Preet Singh
Newbie
Preet SinghNewbie
asked in Device & Phone Support

no incoming calls

I port my number 2 months ago ,all of sudden I can’t receive calls  

1
Tom
iD Mobile Employee
1 year ago
B
Newbie
bridelightNewbie
asked in Device & Phone Support

Where is the £100 Currys voucher I was promised?

Hello, Cheryl Anne Collins here, I upgraded my phone to a Google pixel 7 pro on February 8th 2023 when I completed my two year contract ID mobile Sony Xperia 5ii. I was supposed to receive the aforementioned voucher, when I inquired I was told that I would get it sent to my email. I have not yet received it, it is getting on for two months. Can you help me?

2
Tom
iD Mobile Employee
1 year ago
B
Newbie
BalgillNewbie
asked in Device & Phone Support

Broken back glass iphone 13 Pro

Hi ID mobile community,I’ve unfortunately broken the back glass on my IPhone, but I’m still in contract until October 2023.  I have mobile phone insurance through my bank.  Unfortunately, the repair has been delayed and my bank is offering me a replacement device.  This means I need to give the broken iPhone to them in exchange.  Is this allowed?  If it is, what’s the process in ID Mobile to get this done?I look forward to hearing from you soon.Kind regards,Bal  

1
Tom
iD Mobile Employee
1 year ago
Jacob Jones
Civilian
Jacob JonesCivilian
asked in Device & Phone Support

Texts not sending but actually being sent

Hi, I recently switched from Tesco Mobile to iD Mobile and have pulled my number across as well. When I try to send a text it comes up as not having been delivered but they have actually been delivered. Has anyone else experienced this and knows a fix?

2
Tom
iD Mobile Employee
1 year ago
D
Newbie
Danny BondNewbie
asked in Device & Phone Support

advisor

I need assistance from a person please 

1
Tom
iD Mobile Employee
1 year ago
G
Newbie
gavin54Newbie
asked in Device & Phone Support

SMS messages not being received.

My phone has stopped receiving OTPs and, to my knowledge, it seems like I'm only receiving texts from my wife who is also using iD. I received my last SMS in January. I can send texts. I have been with iD for a number of years. Can anybody help?

3
Kash
iD Mobile Employee
1 year ago
Lisa Barrett
Newbie
Lisa BarrettNewbie
asked in Device & Phone Support

i cant get my PAC code

Hi , I desperately trying to get my PAC code , I spoke to someone on the online chat & they said they had requested it , that was over a week ago , they said it would take 45 mins for it to come through ! I can’t do it on line or via text as I have no service as I cancelled my contract ! Online just saying the site is not working . I’ve been with out phone service for about a week & am paying for a new contract I can’t use !!!

2
Kash
iD Mobile Employee
1 year ago
Hayley Parkinson
Newbie
Hayley ParkinsonNewbie
posted in Device & Phone Support

how do i know i have been excepted for my phone

I have had no confirmation if I have been excepted for my phone 

2
Kash
iD Mobile Employee
1 year ago
S
Newbie
SDrew56Newbie
asked in Device & Phone Support

sim number change fault

Hello my number was changed over  about a month ago but people on my old net work EE still get messages from the original ID number, all voice calls work fine, but messages only to EE show the wrong number on messages all other networks are ok.

3
S
Newbie
1 year ago
Linda Tomlinson
Newbie
Linda TomlinsonNewbie
asked in Device & Phone Support

cancel my SIM only contract within 14 days

Account Ref Transaction No Please cancel my SIM as I am within 14 days . I ordered by mistake instead of changing my plan.I can’t get through live chat Linda Tomlinson 

2
Kash
iD Mobile Employee
1 year ago
Lisa Barrett
Newbie
Lisa BarrettNewbie
posted in Device & Phone Support

PAC code needed but no service

I requested my PAC code , but still not received it yet , shocking customer service 😡😡😡

3
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Michael AnaNewbie
asked in Device & Phone Support

My upgrade has started but my new phone hasn't arrived.

I upgraded my plan along with a new phone, and it was supposed to arrive on the 24th of February. A delivery van did arrive, but they couldn’t find the parcel. I’ve contacted ID multiple times about this, but was just told that an investigation needs to take place. It’s been almost a month now, and I’m about to pay for a phone I don’t have.Please get back to me about this as soon as possible, as I’m concerned that nothing is being done about it.  

1
Kash
iD Mobile Employee
1 year ago
Richie Butcher
Rookie
Richie ButcherRookie
posted in Device & Phone Support

credit where credit's due

OK, I've had a few issues with ID Mobile support and my latest issue is detailed below. I have been quite critical of ID'S customer support however, after a bit of help from the ID community and a really positive experience with the online chat this morning, my opinion has changed significantly.I got through quickly and the chat agent resolved my issue within 2 minutes. Thank you.My issue was that I was advised by online chat to go into Curry’s to sort my original SIM problem.Curry’s advised that they could not help. This was a waste of my time.Curry’s advised I call the ID Mobile helpline on  09036946912.My complaint is that I was billed £6.45 for a 1 second call on 10 Mar to 09036946912, a number provided to me by Curry’s in response to ID Mobile online chat advising me that I needed to go into Curry’s. I hung up the instant it advised this was a premium rate number. Quite simply, with no fuss at all, I was refunded this rather unfair charge.So thank you ID Mobile online Chat, you ha

1
Kash
iD Mobile Employee
1 year ago
Kevsurfing
Newbie
KevsurfingNewbie
posted in Device & Phone Support

My phone has been hacked

phone has been hacked and they want to charge me for early termination

3
Kash
iD Mobile Employee
1 year ago
M
Newbie
martinwinfieldNewbie
asked in Device & Phone Support

Number doesnt exist - Calls not going to Voicemail

When I am in an area with no network coverage, any callers to my number get a message saying the number they have dialed does not exist. Why arent they put through to my voicemail?

3
Kash
iD Mobile Employee
1 year ago
Ben Donaldson
Rookie
Ben DonaldsonRookie
posted in Device & Phone Support

Problems recieving OPT from bank

I have tried numerous times to login to my banking app and always get to the stage of a 6 digit code to come through via text. It has never come through and is very frustrating. I have contacted my bank and they seem to see no problem, they have said will be a carrier problem.

10
Kash
iD Mobile Employee
1 year ago
S
Newbie
Sahira AhmedNewbie
posted in Device & Phone Support

incoming / outgoing calls and id account issues

I am not able to call out or recieved incoming call. This was fine last week Ihave rebooted restarted. And nothing. I am also trying to log into the I'd account To register and it's saying my number and email address is not correct. Then takes me to a page to input my number (inputted your number you gave me and the one I imported) Surmane and dob and nothing I need to be able to call out and recieved calls 

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
simeygeejayNewbie
asked in Device & Phone Support

Lost SIM card

I’ve managed to lose our new SIM card which I ordered for another phone, not my main pay monthly phone with ID Mobile.The new SIM has not been activated.Please can someone from ID Mobile help me.

2
Kash
iD Mobile Employee
1 year ago
Niels Christiansen
Newbie
Niels ChristiansenNewbie
asked in Device & Phone Support

SIM card has stopped working

My SIM card has stopped working out without warning. I’ve tried the troubleshooting steps which did not help at all.I received a new SIM card as I upgraded my plan about a month ago but there’s no instructions or guide stating that the new plan will only work on the new SIM so it’s been binned long ago.Please reinstate my existing SIM card ASAP! THe new plan has worked fine on the old SIM card until last night

6
Tom
iD Mobile Employee
1 year ago
S
Rookie
Sandra HerbertRookie
asked in Device & Phone Support

SIM Problems

Recently signed up with ID and ported across my previous number.  Bizarrely, some of my contacts are receiving calls and messages from my that show up as from the original, temporary ID number.  Have tried three times via Live Chat to resolve.  Have checked that my ported number is showing as attached to the SIM and rebooted.  It is only happening (so far) with a handful of contacts but is causing real probems as these people have replied to the temporary (now defunct) number, and of course I haven’t received the replies - this has caused major problems in some cases.I am now being told that a new SIM card will be sent out but I remain unconvinced that this will resolve the issue - as I said, my ported number is showing as the number attached to the SIM and most contacts are working fine with this number.  Anyone else had these issues, and more importantly, do you know how to resolve?Many thanks

6
andewhite
Legend
1 year ago
D
Civilian
dreamit05Civilian
posted in Device & Phone Support

Where is best wooden kitchen Dream It Collections utensils online California?

We are a print on Demand service on a variety of products. Based in California USA we always care about our customers. Our products include T-shirts, Tank tops, Mugs, Tin Mugs, Insulated Tumblers, Hoodies, Cutting boards and many more. All of them are customizable according to your style. We believe in what's best for us is best wooden kitchen utensils online, all the products are made from high quality to last long and are durable prices.We also accept certain special order that are fully customized according to your demand and bulk orders.

0
D
Civilian
1 year ago
J
Newbie
justjord1990Newbie
asked in Device & Phone Support

No 5g?

Hello,I’m new to IDM, and since joining i have never had 5g. (i travel around for my work, to places i KNOW have “three 5g” enabled. as it used to work on previous provider - Smarty who also use Three’s network)Can you check and see if perhaps 5g wasn’t enabled on my NEW account? (even though order said 5g)Or perhaps i need to enable it on my phone (which would be weird being it a brand new phone) - google pixel 7 pro.  KindestJordan

17
J
Newbie
1 year ago
Terms & Conditions
Why iD Mobile?