Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

Everything you need to know about the 3G switch off

1 year ago

Community
My iD
Your Phone & SIM.

Your Phone & SIM.

All the latest news, tips and tricks for Android devices

2,111 Topics
9,219 Replies

When you subscribe we will email you when there is a new topic in this category

2111 Topics

Recent feedback.

Most replies Most views Newest first

Kev JamesNewbie

asked in Your Phone & SIM.

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

Dingling33Newbie

asked in Your Phone & SIM.

iphone 15 connected to Wifi and data but apps not working

Hi I have recently changed to ID mobile and since Sunday afternoon I can’t use any of my apps etc. I have tried them when connected to wifi and mobile data but the apps have returned an error message that I am not connected to the internet. What’s app has the spinning wheel saying connecting. App notifications are however received if my phone is locked and iMessages are also delivering correctly. I have no idea where to start checking what has happened. I have restarted my phone many times, put in airport mode etc and don’t know what to try next. Any ideas??

mike1sRookie

asked in Your Phone & SIM.

ID member with new sim plan. can I keep my number

Yesterday I bought a new sim only on ID. I’m with ID already, I want to keep my numberI am disabled and need help

Alfred LusayaCivilian

asked in Your Phone & SIM.

S24 regular Processor

hi, according to id mobile s24 regular phone specification, its powered by snapdragon 8 gen 3, but according to samsung, country outside of US gets exynos 2400. Is it really a SD 8 gen 3 or just a mistake?

SpikeykattNewbie

asked in Your Phone & SIM.

unable to make calls/ access internet

I posted earlier and received good advice to contact the live chat. After over an hour on the chat, the advisor has come back and said there is a fault whereby some customers cannot call out which is my main problem. I also cannot get internet unless I am at home. I can’t tell if I am being fobbed off. The advisor tried a eSIM which came through but made no difference at all! Can anyone advise on this please? Thank you.

Amelia MooreNewbie

posted in Your Phone & SIM.

phone number

i have switched over to id from o2 at christmas and my number still hasn’t swapped over. there is no number i can call to get in touch with id and its really getting on my nerves someone help please

Decembersangel72Newbie

asked in Your Phone & SIM.

PLEASE help me! New SIM & approved phone - Can't make or receive calls

Hi all 👋I know this has been asked a lot and I apologise for adding yet another post but I can’t find a definitive answer and I am so depressed over this😢So, please can you just take a minute or two to read through my post to see if you can help 🙏🏻My phone is a SAMSUNG GALAXY J4+ (2018) Model: SM-J415FNI have just swapped from SMARTY Mobile (to iD) as they did not ‘support’ my phone model and because of this I was unable to receive or make calls as I had no VoLTE/4G calling support (3G got switched off here in the Midlands at the end of April) although I could still send/receive texts and use data. I did contact their web chat who suggested a replacement SIM but when I got one I still had the same problem.So, before I moved over I checked the iD ‘Approved phones’ list and my device was on there YAY🎉!!!!!Unfortunately, since swapping over (Wed 15/04/24) I still can’t make or receive calls as the phone says ’calling’ but doesn’t ‘ring’ and doesn’t connect 😤 (I rang my home phone t

asked in Your Phone & SIM.

new number,

My new phone is now using a new phone number, not the one I’d asked to be transferred from old phone. Also previous account still active. Should the PAC code not have stopped that?

SpikeykattNewbie

asked in Your Phone & SIM.

Issue with porting

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks.

Ben StuartRookie

asked in Your Phone & SIM.

Dropped Phone

Unfortunately I dropped my phone (Pixel 7) and now it's not turning on. I know I might be able to get it repaired but that will probably be more than the cost of the phone. I would like to stay in this contract but not due a upgrade until more then 500 days. What are my options, I didn't take out extra insurance.

Grishma GurungNewbie

posted in Your Phone & SIM.

no sim card been a week

Hello Its been over a week no sim yet. Are you able to send sim again.

Grishma GurungNewbie

asked in Your Phone & SIM.

no sim card been a week

Hello Its been over a week no sim yet. Are you able to send sim again.

DK1083Newbie

asked in Your Phone & SIM.

Transferring number

I have just obtained a new iPhone from ID. I was with 3 mobile and wanted to transfer my number to the new phone. I understand that ID use 3 mobile but I couldn’t work out how to request the transfer without obtaining a PAC code from 3.Having obtained the code I submitted it to ID and selected the date, (21/5 was the earliest), for the number to be transferred but I’m worried that I might not have followed the correct procedure?Can anyone confirm that I’ve done the right thing and if the number doesn’t transfer tomorrow who do I contact and how?

Craig JonesNewbie

asked in Your Phone & SIM.

Apple TV 3 months subscription free

When I took the plan out it offered 3 months, yet no email to say how to activate or get the offer., NO emails received with offer or when Sim arrived. Site is very poor in it’s setup - no live chat etc

Yorkie9668Newbie

asked in Your Phone & SIM.

RCS Chat Samsung S24 Ultra still using old number

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do.I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will useWhy is it so hard to sort these issues?I left Smarty after a month because of this failure, I don’t want to have to do it again!Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

SpikeykattNewbie

asked in Your Phone & SIM.

Issue with porting, possibly!

Good morning. I have read various tutorials and posts but I can’t quite see my issue. I have followed the PAC instructions and received confirmation that my old number would move by the 14th of May. Right enough, my old sim stopped working on the morning of the 14th so I popped my new ID Mobile sim in. I cannot call or message anyone but they can call me. I can access the internet at home. I have checked coverage here at work and 4G is excellent (I am at a rural school so no 5G for me here!) . I have the wifi symbol and where the signal bars usually are, there are 4 dots. I have switched it off and on, put into airplane mode and taken it out, cleaned the sim and all the rest of it. Not sure what else to do? Many thanks.

Aimeeholdcroft334Civilian

posted in Your Phone & SIM.

sawpping number to new sim

I lost my phone with my sin in there i have been given a new sim from ID to put my number and contract onto

Ian WheatleyNewbie

posted in Your Phone & SIM.

phone not delivered

I placed Order transaction number 441187116 and received email confirming order with pin but have still not received update on the current situation of my order or when I can expect delivery.I was origionally advised this would be done within 24 hours but I have not heard anything. Yet you have set up direct debit to take payment already.Please can you let me know when I will recieve my order?

emax69Newbie

asked in Your Phone & SIM.

Not receiving SMS from italian number when in UK and when in EU

Hi,I am not receiving SMS from an italian number when I am in UK and when I am EU.I can receive SMS from UK numbers when in UK and when abroad, I can receive and make calls to italian numbers.I have a pay montly plan, in manage iD services I have International on, Roamin on, Premium on,Data 100GB, Minutes Unlimited ,Texts Unlimited.If I put an italian sim in the smartphome, I can receive and send SMS text.I tested with one sim in the smartphone and with dual sim, the issue is always there.I have a Galaxy S24 ultra.Any suggestion? Kind Regards

Anna GoloszNewbie

asked in Your Phone & SIM.

my son's sim

I ordered sim card for my son over 2 weeks ago , courier tried to delivered twice while I was at work. I arranged the same to be delivered to nearest currys shop but it's been over a week and I am still waiting. My bill is due next due 21st

asked in Your Phone & SIM.

How can I get the eSIM QR emailed to me?

The question is self explainatory. And, please don’t send me any articles. I just want my eSIM QR code and be done with this. I have spent 1hr going through the website to find out how to get my QR code. This should be not be that difficult to get. Thanks,Martin

Barbara KnightCivilian

asked in Your Phone & SIM.

Sim for CCTV Camera cannot recieve at Text !

Hello,I have repeatedly called emailed and corresponded as many ways as possible to gain access to my invoices. This I did but now the site has changed and asks for mu ID mobile number. The problem with this is the sim is in a CCTV camer up a s12 foot pole. I cannot recieve a text.Can they nopot send an email ? This is extemely frustrating. All I need are my invoices sim works great in the camera.

asked in Your Phone & SIM.

lost simcard and unable to cancel contract and pay bill

I received a letter about an unpaid bill which threatened to send the information to a debt collectors. i have lost my simcard and am unable to receive a PAC code to end my contract and pay the final bill. it will not let me do it with another number but i dont have access to my ID number. How do I pay the outstanding bill? Cancel my contract and avoid this affecting my credit score?Sadie

HelenIDuserNewbie

asked in Your Phone & SIM.

Can't make or receive calls

Today 16 May 2024 I cannot make or receive calls, says ‘not registered on network’ But I can do text, data and whatsap etcWas OK yesterdayWhat is going on

allisaidwasNewbie

asked in Your Phone & SIM.

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

1
2
3
4
...
85

Page 1 / 85

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK