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Not receiving SMS from italian number when in UK and when in EU

  • 16 May 2024
  • 9 replies
  • 276 views

Hi,

I am not receiving SMS from an italian number when I am in UK and when I am EU.

I can receive SMS from UK numbers when in UK and when abroad, I can receive and make calls to italian numbers.

I have a pay montly plan, in manage iD services I have International on, Roamin on, Premium on,

Data 100GB, Minutes Unlimited ,Texts Unlimited.

If I put an italian sim in the smartphome, I can receive and send SMS text.

I tested with one sim in the smartphone and with dual sim, the issue is always there.

I have a Galaxy S24 ultra.

Any suggestion?

 

Kind Regards

 

 

9 replies

andewhite
Rank
Userlevel 8
Badge +10

Perhaps the person in Italy sending you an SMS, which you don’t receive, has omitted the +44 prefix for your UK mobile number, @emax69.

 

Forum member (non-iD)
E
Rank

I tested with friends that have the number with the prefix,they can call me, I also don’t receive OTP messages from italian websites, they used to work before switching to iD. I also have an italian number on another smartphone that I used to test.

andewhite
Rank
Userlevel 8
Badge +10

Okay @emax69, sounds like there might be some network routing issues, following your switch to iD Mobile. When did you switch?

 

Forum member (non-iD)
E
Rank

It was two years ago, but I noticed it few months ago when I needed an OTG already setup on a website before the switch.

E
Rank

*OTP not OTG

andewhite
Rank
Userlevel 8
Badge +10

Can the one problem Italian number call your UK mobile, @emax69?

Have you blocked the Italian number on your phone?

 

Forum member (non-iD)
E
Rank

It is not just from one numenber,but any number, I have teested few

andewhite
Rank
Userlevel 8
Badge +10

It is not just from one numenber,but any number, I have teested few

You’ll probably need the iD Mobile tech support dept to look into this issue, @emax69. 

Good luck.

Forum member (non-iD)
E
Rank

what is the best way to contact them?

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