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RCS Chat Samsung S24 Ultra still using old number

  • 21 March 2024
  • 18 replies
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Y
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Userlevel 1

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do.

I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will use

Why is it so hard to sort these issues?

I left Smarty after a month because of this failure, I don’t want to have to do it again!

Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

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Best answer by Lauren 23 March 2024, 13:37

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18 replies

Lauren
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Userlevel 4
Badge +2

Hi @Yorkie9668, welcome to the community.

You may have already tried this, but it’s worth checking. Do the below steps work in updating the number in the chat settings?

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this

If this doesn’t work, it will be worth trying a replacement SIM. This would be a blank SIM card later activated with your number, so it won’t have an association with a temporary number. You would be able to collect one at a local Currys store. Alternatively, we’ll be able to send a PM to arrange a delivery free of charge.

-Lauren

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Y
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Userlevel 1

Yes tried that first.

Here’s the problem as I see it.

Smarty sim would update my ported number in Goole RCS, but no matter what I did it would not update the number in About Phone in S24 settings.

ID sim shows wrong number in Google RCS, but shows correct number I ported in About Phone in S24 settings

How hard is it to change these things?

I have never had these issues before and in all honesty it is a deal breaker, I cannot send messages in case they are sent with the number the sim arrived with!

I have even resorted to resetting my S24 Ultra and removing the sim,  it is staying on the sim number no matter what I do

Kash
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Userlevel 7
Badge +7

Hi @Yorkie9668,

It may be worth resetting your network settings and trying the above again.

In most cases that does fix the issue. What happens when you try and update/unregister your number?

 

Kash

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Y
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Userlevel 1

Already tried that as well as resetting the phone back to factory, I did say that above.

I was hoping for a little more from ID, but they seem quiet on this?!

Kash
Rank
Userlevel 7
Badge +7

@Yorkie9668,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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Y
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Userlevel 1

All sorted a blank sim fixed it

Tom
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Userlevel 7
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Hi @Yorkie9668 

 

Glad to hear, let us know if you need anything else.

 

Tom

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Heff81
Rank
Userlevel 1

I'm having the same issue, I've followed the steps, 

Y
Rank
Userlevel 1

I'm having the same issue, I've followed the steps, 

Ask for a blank sim, that was the only way to sort it

Heff81
Rank
Userlevel 1

Thank you

Tom
Rank
Userlevel 7
Badge +6

Hi @Heff81 

 

Should you need a replacement SIM card, you’ll be able to pick one up via your local Currys store or we can assist in having one sent out via DPD if you wish.

 

Replacement SIMs can be activated here;

 

https://my.idmobile.co.uk/activate-sim-outside

 

Tom

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Heff81
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Userlevel 1

All sorted thank you

Tom
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Userlevel 7
Badge +6

Hi @Heff81 

 

Glad to hear, let us know if you need anything else.

 

Tom

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C
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Userlevel 1

Annoyingly I'm having the same issue - (seems to be an issue with Google RCS messaging which can take up to 8 days to update on their server apparently)

I've tried everything above (plus a load more from online search) but nothing working - please can I get hold of a blank SIM?

Heff81
Rank
Userlevel 1

I think you can either request I'm the app or through online chat.  Just ask for a replacement

Tyler
Rank
Userlevel 4
Badge +6

Hey there @clairedarby, are you still having the same issues please?

 

Thanks,

Tyler

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C
Rank
Userlevel 1

Hi! I called customer services & requested a new sim; registered that in the app & when I switched to it, RCS picked up the right number.

Thx for your help

Tyler
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Userlevel 4
Badge +6

Hey there @clairedarby, we’re glad to hear all is sorted! :)

 

Kind regards,

Tyler

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