I posted earlier and received good advice to contact the live chat. After over an hour on the chat, the advisor has come back and said there is a fault whereby some customers cannot call out which is my main problem. I also cannot get internet unless I am at home.
I can’t tell if I am being fobbed off. The advisor tried a eSIM which came through but made no difference at all! Can anyone advise on this please? Thank you.
Solved
unable to make calls/ access internet
Best answer by Tom
Hi
Sorry to hear this, I don’t believe you’re being ‘fobbed off’.
There has been a recent issue with calls, however data should be fine if it was related to this issue.
Please could you let us know the postcode(s) where you’re having issues?
Tom
This topic has been closed for replies.
+25Hi
Sorry to hear this, I don’t believe you’re being ‘fobbed off’.
There has been a recent issue with calls, however data should be fine if it was related to this issue.
Please could you let us know the postcode(s) where you’re having issues?
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please note: Log in with Facebook is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.