Just had android update and SIM locked - need PUK

Which is locked @steveTu - the phone or the SIM card?

A PUK will unlock the SIM card, but not the phone. 

If you remove the SIM card, can you access your phone? 

It was the sim - sorry about the confusion.

I found you have to use Chat to get a PUK - which I’ve now done and I can get into the phone again - but isn’t this a bit insane? We’re now in a 24hr society where secure apps send codes to your phone via whatever apps, so when something like this happens ‘outside of hours’ , what are you supposed to do? Surely there should be a secure automated way of getting a PUK 24 hours a day?

Not many service providers appear to provide 24/7 customer support nowadays. 

Though, at least your SIM is unlocked now.

I don’t think I want a 24/7 customer service - just an automated PUK provision. I can log into my account 24x7, why can’t I get a PUK?

Perhaps not many people use the SIM lock feature nowadays, so iD haven’t invested in this area. 
Hopefully someone from team iD will read this topic in a few days, and might explain.
 

Hi @steveTu 

A PUK code would indeed need to be provided by us directly for security verifying you are the account holder.

I’ll feedback a want for a PUK code request feature in the app/website while logged in.

Tom

@Tom 

Thanks - the stupidity is that I got a PUK from the chat, but all the questions they asked to verify me are available on my account anyway - so if someone had access to my account, they would have got a PUK to unlock the phone’s sim.

Hi @steveTu,

Thanks for your feedback.

Please get back to us if you require further assistance.

Kash