I ordered my upgrade on Friday 4th and was delivered by DPD 2 dirty covid tests. I instantly knew this couldn't be my phone and I managed to catch the delivery driver who phoned his office and explained. The lady on the other end of the phone asked he take a photo and bring it back. He did this and I received an phone call email from the same lady to explain they were very sorry both they think the sorting hub had put the wrong barcode onto the wrong parcel. She said they have admitted liability and have informed ID mobile. I spend hours trying to speak to customer complaints who tell me they are investigating and won't help until completed. They couldn't hive me a timeframe and refused to help me any further. I have spoken to the online chat also and they won't even look into it or give any update.
I am at wits end with it all, I have already been billed for the new upgrade, I can't get a replacement or any sort of resolution, I am looking at other suppliers but I'd want to charge me to leave for an upgrade I haven't had.
Every time I'm told tomorrow it will be with you tomorrow is day 3. I have to book a day off as the delivery needs a signature or ID.
Please can anyone help. I don't want to waste more holiday and hours of my time trying to resolve an issue dpd have admitted they are at fault and I'd refuse to assist