Lost SIM and phone

  • 23 July 2021
  • 2 replies

Help! I’ve lost my mobile phone so I need to block the SIM and get a new replacement SIM sent to me.

However I can’t access my ID account as I have forgotten the password - and the security code to reset it is being sent….to my lost mobile phone!

Please could a helpful ID Mobile technician suggest what I should do next? 

I would like to stay with ID Mobile. I really need to keep my mobile number but can’t currently see how to get a new SIM if I can’t access my account. 

Many thanks 


2 replies

Userlevel 6
Badge +2

I believe you can report your phone lost or stolen by calling 0333 003 7777.

Userlevel 6
Badge +8

Hi @SoniaH,


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.