Hey. I have recently got a new monthly deal with ID. Problem is I hate the handset for it. I would like to continue the contract with a new device. I've not been able to find an option to change this or any help pages on it. Any help would be much appreciated. Many thanks.
Best answer by WelshPaul
You have a 14/30 day returns period.
I don’t think you can just swap out the handset though. Pretty sure you will be required to return the lot and place a whole new order! Speak to an agent via live chat and see what they can do for you: