My Redmi Note 11 Pro 5G is on your compatible list, my router is working, the phone is set to take calls on WiFi but it will not connect. There is no 4G signal in the house but is available at the top of the garden. This phone is useless inside my house for calling but all of the other internet functions seem to work.
+26Has iD Wi-FI Calling ever worked with this device?
Can you try your iD SIM in a different device and see if the Wi-Fi Calling works at your location or in any other location?
+26Okay, thanks
Luckily the Redmi device is supported by iD with their “iD WiFi Call” service.
I reckon your best option is to get in-touch (in real-time) using the iD Live Chat service.
If the chat doesn't work on your smartphone, then try another device like a tablet, iPad or laptop.
You can also chat to iD Mobile using facebook or Twitter.
The iD agents only work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.
I hope they manage to fix this issue - good luck!
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.
