Question

Old number not transferring

  • 3 July 2021
  • 1 reply
  • 22 views
Lyndyloo51
Rank

Number not transferring- I have tried to transfer my old number to my new iD mobile by entering the PAC code given to me by Three using both the iD mobile online form 3 days ago and the app however I keep receiving a “you entered a wrong PAC code or mobile number” error message. Three  have confirmed the PAC code is correct. Can someone please advise as this is supposed to be a straight forward process! 

1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hello @Lyndyloo51 

We can help with your port in request.

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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