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Question

Old Number on Messaging

  • September 1, 2022
  • 7 replies
  • 276 views
Tony Dawkins
New Contributor

I am new to ID Mobile, and have transferred my old number from 3 to ID Mobile. It has been confirmed that my number has ported ok, however although my phone calls are coming through and displaying my number, all SMS Messages are being sent from the new ID Mobile Number. I am not receiving any incoming messages. I have made sure my number is showing correctly in settings of the messaging App. My phone is Motorola Edge 30 on Android. I’m now getting really annoyed as I can’t get any support from ID due to no contact number and Live Chat not working.

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    7 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • September 1, 2022

    Does disabling the “Chat features” option in the Messages app fix the issue?

    If not try the following in the order given:

    1. Try a network reset on your device.
    2. If (1) fails to fix it, turn your phone OFF and remove the SIM card for at least 15 minutes - then try again.

    In addition, I recommend reading these online “Chat features” support articles:

    Anyway, good luck. 

    Forum member (non-iD).
    Tony Dawkins
    New Contributor
    • Tony Dawkins
    • Author
    • New Contributor
    • September 1, 2022

    Cheers andewhite, I’ll give it a try and let you know.

      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • September 5, 2022

      Hi @Tony Dawkins 

       

      Has the above by @andewhite helped your issue?

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      K
      Active Contributor
      • Karen B
      • Active Contributor
      • September 5, 2022

      I am having exactly the same issue. I have raised with ID and it's been going on for weeks now but no one will help. I found that if I clear the SMS cache it corrects the issue but only temporarily. I was promised a contact back in 48 hours over a week ago. I'm starting to think moving to ID mobile was a very big mistake!

      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • September 14, 2022

      Hi @Karen B 

       

      I’ve replied to your post in another thread, have you tried that?

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      K
      Active Contributor
      • Karen B
      • Active Contributor
      • September 14, 2022

      Hi there. We searched the net and saw a piece regarding deletion of SMS cache. This seems to have done the trick. Thank you for responding.

      Karen

        Mohammed H
        iD Mobile Employee
        • Mohammed H
        • iD Mobile Employee
        • September 26, 2022

        Hi there. We searched the net and saw a piece regarding deletion of SMS cache. This seems to have done the trick. Thank you for responding.

        Karen

        Glad to hear you found the fix and thank you for sharing!

        Mohammed

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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