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Question

Old phone number hasn't transferred


I signed up and registered with ID and during this process gave my PAC number for my old number to be transferred and was given a switch date of the 27th April. The switch over has now occurred but my old phone number has not moved over.  I was expecting this to happen straight away so could you please tell me when can I expect this to happen.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12461 replies
  • April 27, 2023

The number transfer doesn’t happen immediately @Karen58.

There can be several hours or more between your old provider’s SIM becoming inactive, and the number you wanted to keep working with your iD SIM card.

When I transferred to iD, I had no mobile service for around 5-hours.

Good luck.

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 1, 2023

Hey @Karen58,

Has the port now completed?

Mohammed