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OTP messages not coming through

  • 10 July 2021
  • 3 replies
  • 15 views

I've seen this question asked before, but no actual actionable answer from my end. I am trying to set up my new phone and my Zoho email account and Amazon are sending OTP messages but I'm not receiving them. I haven't tried my bank apps as I don't want to become overly frustrated. Please tell me there is an easy fix otherwise I will have to consider cancelling my contract.

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Best answer by Will 10 July 2021, 17:33

Cheers @kasiayar,

 

If some are coming through eventually, and others no problem, it may just be a case of the recent port making the OTP messages drag their feet a little. When this happens, it can help to power down the handset for 10 minutes and remove the SIM card. If it doesn’t help, and this matter is still persisting come Monday, please let us know so that we can escalate this matter for you with our Tech Team. 

 

Will

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Userlevel 6
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Hi @kasiayar,

 

What handset is it you’re using? Are all OTP messages not coming through, or is it every single one you’ve tried?

 

Also, have you ported a number into our network recently?

 

Will

Yes, the number switched over yesterday and I had no problem with WhatsApp but issues with Zoho mail and Amazon. I haven't tried every single one yet. Zoho just went through, the only difference being I have data turned on instead of being on WiFi. Considering I didn't have any issues with signal strength, I would be surprised if this is the cause. I have a new S20 FE.

Userlevel 6
Badge +8

Cheers @kasiayar,

 

If some are coming through eventually, and others no problem, it may just be a case of the recent port making the OTP messages drag their feet a little. When this happens, it can help to power down the handset for 10 minutes and remove the SIM card. If it doesn’t help, and this matter is still persisting come Monday, please let us know so that we can escalate this matter for you with our Tech Team. 

 

Will

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