Question

pac code

D
Rank

I’m trying to use my PAC code from virgin media now for 7 days in a row. I’m typing in the PAC code they sent me via text message, copying over from emails the information ID have sent me E.G transaction number, ID mobile number and I obviously know my own number. But when I submit ID tell me there is an issue with the information. I cannot get into contact with them as it’s only a live chat and agents are always busy and there is no phone number. 
 

any ideas on how to fix and sort this issue out ? 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

You can give your PAC to iD using their live chat service, or ‘talk’ to the iD customer support team by sending them a private message on facebook, or Twitter.

The agents work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).

🍀

Tom
Rank
Userlevel 8
Badge +4

Hi @Danielc97 

 

Please try the port form with your surname in all caps and making sure the transaction number begins with a "4". This can be found on your "Welcome to iD" email that was sent to you and may be in your Spam/Junk folders. 

 

If you continue to have issues please get in contact via the methods mentioned above by @andewhite or let us know here so we can get in contact.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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