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Question

phone not delivered


Charley Jordan
New
 Contributor

I ordered a Google pixel 7a on the 30th November I have received my contact through the post but no phone what do I do does this mean my phone will be delivered soon I've had no other email to keep me in the loop 

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8 replies

andewhite
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  • 12167 replies
  • December 7, 2023

Some colours and memory capacities appear to be out-of-stock @Charley Jordan

Did you order from the iD website?
What device spec did you order?

The iD sales team might be able to assist - contact them on 020 7139 1397.

🤞


Charley Jordan
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  • 3 replies
  • December 7, 2023

 


andewhite
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  • December 7, 2023

Perhaps give the iD sales team a call about your order @Charley Jordan

Contact the team on 020 7139 1397, during normal office hours, with your order number.

🤞


Charley Jordan
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  • 3 replies
  • December 7, 2023

I haven't got any calling credit to make the call is there any other way of communicating with them?

 


andewhite
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  • 12167 replies
  • December 7, 2023

Have you tried the “get in touch” link in the email shown in the screenshot?


Charley Jordan
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  • December 7, 2023

Yes I have directed me somewhere else 


andewhite
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  • December 7, 2023

Okay, hope somewhere else can help 

🤔🤞


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • December 11, 2023

Hi @Charley Jordan,

Welcome to the Community!

Just checking if you managed to get in touch with someone for an update?

If you would like us to check it out, please let us know and we can advise further.

 

Kash