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pixel 5 poor signal, dropping signal

A
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I have monthly contract on a pixel 5, and I struggle with poor signal, and even it displaying no signal.

 

My partner has a pixel 4a on ID and virtually always has signal whenever I have issues. Any ideas?

Surely the pixel 5 should be as capable signal wise as the pixel 4a?

 

 

 

 

 

Best answer by WelshPaul

The Pixel 4a is a 4G phone, pixel 5 is a 5G phone. It could be that you have good 4G signal but poor 5G signal at your location.

 

Signal priority on phones go like this:

2G > 3G >4G >5G

 

A phone will always try to connect to 5G and if it can’t then 4G and so on. So if you had no 5G service in your area, got 1 bar of service on 4G and full bars on both 3G & 2G your phone would lock on to 4G and you’d have just 1 bar of service displayed on screen.

 

Try turning off 5G and see if things improve for you.

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WelshPaul
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  • June 3, 2021

The Pixel 4a is a 4G phone, pixel 5 is a 5G phone. It could be that you have good 4G signal but poor 5G signal at your location.

 

Signal priority on phones go like this:

2G > 3G >4G >5G

 

A phone will always try to connect to 5G and if it can’t then 4G and so on. So if you had no 5G service in your area, got 1 bar of service on 4G and full bars on both 3G & 2G your phone would lock on to 4G and you’d have just 1 bar of service displayed on screen.

 

Try turning off 5G and see if things improve for you.

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Ryan D
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  • Ryan D
    Ryan D
A
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  • Ackandy2021
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  • June 3, 2021

I have only got the 4g SIM card for the pixel 5. I will check what the 5g setting is, but I believe it is turned off though.

 

 

Thanks for idea

WelshPaul
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There is no such thing as a 5G sim. Networks just enable or disable 5G access on the customers account. I read that ID Mobile have started enabling 5G access to their customer base with compatible handsets?

 

Worth checking...

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