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replacement phone and sim


Scott Beck
Community Member

I lost my phone and my SIM card is there anything I can do to get another phone and SIM card 

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4 replies

andewhite
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  • June 20, 2022

You should report your phone & SIM as lost, otherwise you’ll be liable for the bill.

Ask iD for a replacement SIM when you report the loss.

You can claim on your insurance if you’ve got cover for mobile phones, otherwise you’ll have to replace the phone yourself.

 

 


Scott Beck
Community Member
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  • 0 replies
  • June 22, 2022

Thanks for the reply. I’ve not got insurance 😔 when I get a new phone will I be able to use my id mobile SIM card in new phone? Thanks 


andewhite
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  • June 22, 2022

Hey @Scott Beck, I thought you’d lost your iD SIM and your phone? 

If you do get a replacement SIM from iD, you should be able to use it with any unlocked (SIM free) phone.

However, it might be worth checking the iD Mobile list of approved and compatible handsets before getting another phone.

Good luck.


Tom
iD Mobile Employee
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  • 8756 replies
  • June 23, 2022

Hi @Scott Beck 

 

If you need to report a device & SIM as lost or stolen I’d recommend contacting us via our iD Mobile Live Chat, Facebook or Twitter page! There we’ll be able to blacklist the handset and have a replacement SIM sent to you so you can use it in another unlocked device!

 

Tom