Question

replacement sim activated but no service

  • 19 July 2021
  • 2 replies
  • 25 views

My son lost his phone so I blocked his sim through the ID Mobile app. Bought a replacement sim from Carphone Warehouse, activated it via the ID Mobile app over 24hours ago but his replacement phone is still displaying “no service”. I’ve powered it off and back on again, I’ve switched airplane mode off and back on again, still “no service”. Can’t speak to a human for help so have to go through this painful messaging process.


2 replies

How long is this ridiculous process going to take? My son has now been without a phone for nearly 2days. I’m hoping for a reply from ID Mobile today. 

Userlevel 5
Badge +8

Hello @Tallpaul 

There could possibly be a bar on your account, this will need to be removed before your new SIM card can used. 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

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