Just transferred to idMobile but unable to transfer number - meant to be 3 easy steps but not working. Any help appreciated
Solved
Unable to transfer number
Best answer by andewhite
Okay
Also, it’s worth noting number transfers aren’t immediate - you may experience loss of service between your ‘old’ provider’s SIM becoming inactive, and the number you want to keep working with your iD SIM card. It can take up to 10pm for the switch to complete.
This topic has been closed for replies.
Hey
Your selected date is when the port will complete for.
When the contract is connected, we have to connect it with an active number to provide services.
Hence it is connected with what is commonly referred to as a “temporary number”.
This is replaced after the switch completes.
In the meantime, use the temp number to register.
Mohammed
+26Okay
Also, it’s worth noting number transfers aren’t immediate - you may experience loss of service between your ‘old’ provider’s SIM becoming inactive, and the number you want to keep working with your iD SIM card. It can take up to 10pm for the switch to complete.
+24Then that is when your number port will happen. 👍🏻
+26Okay, at the point-of-purchase, you would’ve been asked for your preferred transfer date - what date did you provide at that time
+26You can only use a PAC once
Apologies for the confusion - I’m trying to transfer to idMobile to keep my old number however when I enter all the information it says there is an error with the data.
+26Okay
What 3 steps are you following?
At which step do things go wrong?
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.