Question

We've tried to process your PAC, but there is an issue with the information you've submitted

  • 28 July 2021
  • 5 replies
  • 89 views
G
Rank
Userlevel 1

Hello..

I’m trying to migrate from my previous network (giff-gaff) to ID, but when I complete all the information in the Switch to iD Mobile form I get the message:
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

I’ve double and triple checked the info and everything seems fine. I’ve also tried to cancel the PAC and request a new one, which is also failing.
Any ideas of what could I do?

Thank you

5 replies

Hgriffin90
Rank
Userlevel 1

Hello , I am having the same problem. I have read a note to say that they are experiencing technical difficulties at the moment so I am hoping once this is resolved it will start working.

 

Hayley x

Hayley
S

i have same issue - site  down yesterday and today i get

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

im going to be stuck with a bill from my old provider here

 

Ryan
Rank
Userlevel 7
Badge +9

Hello everyone,

Unfortunately the issues mentioned on the below article are still affecting number ports and we hope to have this fixed as soon as possible.
 


Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
G
Rank
Userlevel 1

Hi Ryan..

 

Have you got any updates on that?

 

Thank you

Will
Rank
Userlevel 6
Badge +8

Hi @gutopa,

 

All the latest updates can be found on the link Ryan provided, but I’ll drop it below again just for good measure:

 

 

 

Hope this helps.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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