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We've tried to process your PAC, but there is an issue with the information you've submitted

G
New
 Contributor
  • gutopa
  • New
 Contributor
  • 1 reply

Hello..

I’m trying to migrate from my previous network (giff-gaff) to ID, but when I complete all the information in the Switch to iD Mobile form I get the message:
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

I’ve double and triple checked the info and everything seems fine. I’ve also tried to cancel the PAC and request a new one, which is also failing.
Any ideas of what could I do?

Thank you

This topic has been closed for replies.

5 replies

Hgriffin90
New
 Contributor
  • Hgriffin90
  • New
 Contributor
  • 4 replies
  • July 28, 2021

Hello , I am having the same problem. I have read a note to say that they are experiencing technical difficulties at the moment so I am hoping once this is resolved it will start working.

 

Hayley x

Hayley
S
1 person likes this
  • S
    sburgi1
S
Community Member
  • sburgi1
  • Community Member
  • 0 replies
  • July 28, 2021

i have same issue - site  down yesterday and today i get

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

im going to be stuck with a bill from my old provider here

 

Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • July 29, 2021

Hello everyone,

Unfortunately the issues mentioned on the below article are still affecting number ports and we hope to have this fixed as soon as possible.
 

https://community.idmobile.co.uk/announcements-16/updated-08-30-am-customer-notice-important-info-about-id-mobile-services-this-morning-44904


Ryan

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G
New
 Contributor
  • gutopa
  • Author
  • New
 Contributor
  • 1 reply
  • July 29, 2021

Hi Ryan..

 

Have you got any updates on that?

 

Thank you

Hgriffin90
1 person likes this
  • Hgriffin90
    Hgriffin90
Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • July 30, 2021

Hi @gutopa,

 

All the latest updates can be found on the link Ryan provided, but I’ll drop it below again just for good measure:

 

https://community.idmobile.co.uk/announcements-16/updated-17-30-pm-customer-notice-important-info-about-id-mobile-services-this-morning-44904

 

 

Hope this helps.

 

Will

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