wheres my order

  • 19 July 2021
  • 3 replies

i ordered a phone and am still waiting for it. no update,no way of getting in touch apart from this forum ...really i expected a more professional service ..

3 replies

Userlevel 5
Badge +8

Hello @Jaq Bromage 


Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

You can also type “speak to advisor” and you will be directed away from the auto bot.





iD Mobile 

of course i tried that option first.

you have no way of communicating quickly

my reference number is 


can you please cancel this order and i will shop elsewhere

Userlevel 5
Badge +8

Hi @Jaq Bromage 

Our Live Chat is the quickest option, did you type “speak to advisor” whilst on the chat? 

We’ll also send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Replies may take 24 hours.




iD Mobile