Devices

Find out about the latest devices available and get any help you may need with your device settings

2062 Topics

R
Newbie
rewood48Newbie
asked in Device & Phone Support

proof of usage PDF document

I need this to send to my insurance company but am finding it impossible to get to talk to a human being at ID. Is there a phone number, which doesn't send me through to an automated chat line or an email address?

4
R
Newbie
2 years ago
H
Newbie
hannahF88Newbie
asked in Device & Phone Support

Multiple Texts - after advice

Hi - if I am messaging anyone not with an iPhone, my iPhone 13 is sending 3 messages at a time yet telling me they have not sent. I have followed all the advice regarding switching off iMessages/FaceTime and sorting the numbers. I did have another number attached to it and that’s now been fixed. I’ve reset it a number of times, tried sending messages with iMessages on and off and it’s still happening. 

6
Will
iD Mobile Employee
2 years ago
S
Civilian
sa34Civilian
asked in Device & Phone Support

Change number (porting from one line to another)

Can I change my number 1 year into my contract to a number on my other phone that is just about to end contract?Thanks

5
Will
iD Mobile Employee
2 years ago
Richieb66
Newbie
Richieb66Newbie
asked in Device & Phone Support

coverage checker says one thing, the reality says another!

I’ve had my id mobile (iPhone 12) for 6 days and the last 2 I’ve been at work, where I’ve had a terrible signal.  It says 2 bars on 4g, yet won’t even open my mail app, or any others for that matter. The coverage checker says I should have a signal, but that’s not the reality. I’d like to cancel and go with another provider. I know O2 has good coverage at my work postcode as I’ve got a work mobile on their network. My work postcode is IG119XW.

12
Richieb66
Newbie
2 years ago
D
Newbie
darcmarcNewbie
asked in Device & Phone Support

Loss of data

My son has an ID contract that gives him 2Gb of data per month.  He is nearly always on WiFi and keeps his data switched off, so 2Gb is way more than he needs. If he switches data on, just to browse for 15 mins on the bus - no streaming, no downloads - he loses data extremely quickly.  If he does this once or twice, he has used up the whole month's data. This is quite a recent problem - he used to use data on the school bus every day, and 2Gb was enough to last the month. Is there any way I can see what his data has been used on? ThanksMarc

2
D
Newbie
2 years ago
T
Rookie
Tim HRookie
asked in Device & Phone Support

Force wifi calling

We have poor phone signal in our house so wifi calling is great. Sometimes though my phone won't switch to it and tries to use the mobile network. This results in dropped calls and poor call quality. It's really frustrating when I know there is a strong and reliable wifi connection available. Is there a way to force WiFi calling on the Oppo A15?  

18
WelshPaul
Legend
2 years ago
Lee Hannon
Newbie
Lee HannonNewbie
asked in Device & Phone Support

iPhone 13 pro max, dates keep changing and just want an update

Hello, I've purchased the iPhone 13 pro max, and I understand it's been delayed as there is a high demand. When I purchased the device, it stated would be available from the 1st of November, and since it know says the 23rd of November, I've got no problem with further delays, I'm just annoyed I'm being kept out of the loop and having to chase things on my own. If there is a queue system, let us know where we are and what we can expect, since purchasing I've received no further emails, just want to be kept in the loop.Is anyone else having trouble getting any info?

1
Siân
iD Mobile Employee
2 years ago
J
Civilian
joeliomasonCivilian
asked in Device & Phone Support

Putting SIM into a new phone

Hi,  If I were to purchase a phone contract, am I free to put that sim into another phone and still have access to 5G? I want to purchase a Pixel 6, but then use that sim in an iPhone 12 Pro.  Thanks, Joel

2
Mohammed
iD Mobile Employee
2 years ago
M
Newbie
Madams500Newbie
asked in Device & Phone Support

Poor Xbox Live Connection Speed

Hello,  I have a ID Mobile Sim in a CPE Pro 2, if I run a speed test on another device(iPhone 6S, Laptop, Samsung S21 Ultra) I get speeds of 150mbits, these do change on peak times. I have noticed that I can run a speed test using Fast.com or Speedtest.net and get 200Mbits+ but when i do one on my Xbox i only get 15Mbits. Any idea why Xbox live is slow on ID Mobile?  Thanks Matt 

6
Will
iD Mobile Employee
2 years ago
D
Newbie
davidlanNewbie
asked in Device & Phone Support

iOS 14.7 Wifi Calling iPhone 11 Pro max

Hi,I switched to iD last week from EE, but WiFi calling has only worked sporadically. It was fine this morning, then I went out to get some shopping and now it steadfastly refuses to turn on.I have reset network settings, tried toggling WiFi calling in Settings, but to no avail.  I’ve even got airplane on, with WiFi on so I would expect it to connect but nothing happens.  WiFi is working fine all round the house.Why is WiFi calling so hit and miss?  I could understand if it didn’t work, but it’ll just stop working randomnly.

4
Michelle
iD Mobile Employee
2 years ago
P
Newbie
philipbakerNewbie
asked in Device & Phone Support

I tried to call a french landline today using my id sim only monthly account.

I tried to call a French landline number today using my id sim monthly account. I have over 1100 minutes available to me but I received an automated message stating that I had reached my limit. Has id changed their eu calling and roaming deal?

3
Michelle
iD Mobile Employee
2 years ago
H
Newbie
HmohamedNewbie
asked in Device & Phone Support

I kept my old number

Hi I kept my old mobile  from my previous network provider it’s supposed to be changed by today 12/10/2021 when I go to my account it’s been change but when I ring somebody it come up as ID mobile number not my old  numberCan you please help me to sort out this problem thank you

4
Siân
iD Mobile Employee
2 years ago
K
Newbie
kasiayarNewbie
asked in Device & Phone Support

OTP messages not coming through

I've seen this question asked before, but no actual actionable answer from my end. I am trying to set up my new phone and my Zoho email account and Amazon are sending OTP messages but I'm not receiving them. I haven't tried my bank apps as I don't want to become overly frustrated. Please tell me there is an easy fix otherwise I will have to consider cancelling my contract.

7
Mohsin
iD Mobile Employee
2 years ago
B
Civilian
brendanxxCivilian
asked in Device & Phone Support

rolling monthly contracts

Hi,I’m considering joining ID mobile but am a little confused by the fact that for £8 a month I can get a monthly or 12 monthly contract but both with 12 GB data and unlimited texts and calls. What would be the advantage of getting the 12 moth. contract?

3
B
Civilian
2 years ago
Jack Judge
Newbie
Jack JudgeNewbie
asked in Device & Phone Support

My number randomly changed?

HiWent to text a group chat and they all asked if I’ve got a new number. They told me I was texting from a new one.They can’t text my original number yet they can still call it.Live Chat won’t work as well, so I’ve come here to seek advice.Anyone able to help?

8
Jack Judge
Newbie
2 years ago
Daves
Rookie
DavesRookie
asked in Device & Phone Support

Unable to find an answer

I need support and have searched everywhere on site on how to get a person to liaise. BOT is useless when you have a question which it can’t answer. Cannot get live chat and there’s no email address or phone number. Very frustrated. Spent an hour looking around. My questions are  Can you provide me an alternative pricing. If I keep my existing phone and simply have a SIM card with the same minimum plan of data as now as in two years I haven’t used data. Then a separate price for a new iPhone 13 with a similar plan with minimum data. I was hoping to be able to afford this but if I cannot get an answer I’m going to leave IDMOBILE and go to another provider who provides a human being.

6
Will
iD Mobile Employee
2 years ago
M
Civilian
megsssCivilian
asked in Device & Phone Support

no service

My phone has randomly started to say no service whenever I’m out of the house, and at home it says iD WiFi Call but with no signal bars. I have tried turning it on and off and removing the SIM card and putting it back in. I have the latest iPhone software update and no carrier update is available on settings. All my bills are paid and up to date.

10
Will
iD Mobile Employee
2 years ago
Pritpal
Rookie
PritpalRookie
asked in Device & Phone Support

5g calling not working on Samsung S10 5G

I have a Samsung S10 5G that has the WiFi calling toggle and also supports WiFi calling. It has worked with other Sims for this feature before. However I cannot get WiFi calling working with my new ID mobile SIM. Why is this? Any help appreciated as I just cannot understand why it is not working.

8
andewhite
Legend
2 years ago
Sydney Charles
Civilian
Sydney CharlesCivilian
asked in Device & Phone Support

Samsung say my Galaxy A12 is not genuine

I want to always have the time on my Galaxy A12, as i did with my A3. I enquired with Samsung as to why I don’t have an Always On setting and they said my phone was not genuine. I have the transcript of that accusation. https://www.sammyfans.com/2021/06/30/samsung-one-ui-3-1-how-to-use-new-always-on-display-aod/ shows the feature using One UI3.1, which I have, but I don’t have the Always On option so can’t see the time at night any more.Has Samsung taken away that feature for new models and not told their support people?

3
Will
iD Mobile Employee
2 years ago
I
Newbie
ItzkieranxxiNewbie
asked in Device & Phone Support

I transferred my number

Hello.I transferred my number form 02 to I'd a few days ago. I got told my number had be successfully transferred however when people call me it's fine, but if they text me it goes to my old phone with my old sim. But if I try and text someone it comes on there phone with the number that originally came with my sim. Note:the phone I have is an oppo A54 5G

5
Will
iD Mobile Employee
2 years ago
Rosie Milne
Newbie
Rosie MilneNewbie
asked in Device & Phone Support

outstanding balance but i have a direct debit agreement

I have had an email saying I have an outstanding balance but my direct debit agreement is still set up. I have tried logging on to the app but it says no network. I can't log on to my account online as it won't let me due to connection issues. Not sure what I'm supposed to do? It says my account will be suspended..

5
Ryan
iD Mobile Employee
2 years ago
Dexter7176
Newbie
Dexter7176Newbie
asked in Device & Phone Support

iPhone 13 pro

Does anyone have any idea what the delivery is on this? I've not had any emails since ordering Friday and can't create an account because I don't have a number yet. Thanks

10
Ryan
iD Mobile Employee
2 years ago
Mike Rowe
Civilian
Mike RoweCivilian
asked in Device & Phone Support

stuck on Emergency

I bought a simple phone for my wife but I've had to change phones as the original phone gat dropped and smashed. (It hasn't been used for quite a while as my wife has been in hospital) Having charged the new phone and transferred the SIM all I can get is EMERGENCY and can't do anything with it

5
Will
iD Mobile Employee
2 years ago
Dexter7176
Newbie
Dexter7176Newbie
asked in Device & Phone Support

my delivery date for iphone 13 is last monday.

My delivery is Monday the 20th, which is obviously wrong. It also says it will deliver to my neighbours, I really don’t want that, I would never see it again. I can’t seem to change this. The DPD help is automated, so useless. Who do I contact, Id mobile, Carphone warehouse or keep trying DPD. How do I contact the right person? Thanks

1
Emil
iD Mobile Employee
2 years ago
C
Newbie
ClaireCooperNewbie
asked in Device & Phone Support

Sending photos

I have a new iD contract with a Samsung AO2 phone.  Is there a way to send photos to myself via email?  I would never have bought the contract if I knew that I couldn’t save photos, I had an old iphone before on a vodafone contract.  How do I save photos please?

2
C
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?