Devices

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2051 Topics

C
Newbie
cescacross1Newbie
asked in Device & Phone Support

Will contract decline appear on cresit report?

Hi, I applied for a phone contract and it was declined. Will the decline show on my credit file? 

2
Will
iD Mobile Employee
2 years ago
sianallen0
Newbie
sianallen0Newbie
asked in Device & Phone Support

why have I been charged £61.37 for my new upgraded contract when it’s supposed to be £39.99?????!

A bit confused as to why I have been charged more than expected.  I don’t understand what the pro-rated calculations have been and was NOT made aware of this when I signed any paperwork. 

2
WelshPaul
Legend
2 years ago
Jenny Welsh
Newbie
Jenny WelshNewbie
asked in Device & Phone Support

Text messages not sending

My phone has suddenly stopped sending text messages.I have turned it on and off and checked the number is correct in Message Centre settings.It just shows message failed. 

6
Kash
iD Mobile Employee
2 years ago
NielJ
Newbie
NielJNewbie
asked in Device & Phone Support

ID Mobile has stopped sending texts

I have a moto g50I can receive texts, use data,  make and receive  calls , but if i try to send a text i get the message ‘not sent, tap to try again’ If i look in advanced settings SMSC is greyed out and not editable but has the following listed :“+44782000800”,145 I’ve tried turning it off and on again.

1
Kash
iD Mobile Employee
2 years ago
H
Newbie
HollygarbettNewbie
asked in Device & Phone Support

Trouble transferring old number

I have recently switched to ID mobile and submitted my PAC code last week. The switch was scheduled for yesterday however my old number hasn’t transferred. I am now unable to use text, iMessage or FaceTime. On settings it states ‘Verifying’ or ‘Activation Unsuccessful’. I have tried everything suggested on live chat but nothing has worked. 

11
Will
iD Mobile Employee
2 years ago
S
Civilian
Simusio0Civilian
asked in Device & Phone Support

Date and network problems since joining

Hello,                  *Data - sorry wont let me edit the title..I joined 1 month ago on a pixel 6 deal and since then at home and at work I’ve had coverage related issues that mean I often can’t do basic things - I can’t receive phone calls at work due to bad signal (indoors and outside) and even though my phone displays 5G I often can’t refresh a webpage or use any data. My home is E2 8FQ (which shows 5G on the map) and my work is SE23 1DY - both are locations in London where I would assume there would be a decent amount signal. I’m scared I’ve just committed to a 24month contract where due to poor coverage I can even make a phone call…I get that wifi calling can be helpful but the phone needs to be able to take phone calls and send whatapp messages when so often it can’t. Is this that iD just generally has really bad signal? or is there something else going on?This has been happening the last 3 weeks or so - the first week I put it down to me getting used to a new phone and a new n

4
Will
iD Mobile Employee
2 years ago
Mark Palmer
Rookie
Mark PalmerRookie
asked in Device & Phone Support

Unable to log in to My Account or the iD Mobile app

Hi. although similar to topics already submitted I can’t see one that describes my issue. I used to have an account around 2 years ago. Now have a new phone with ID, can’t register as it says my e-mail address already exists but when i try and recover by submitting e-mails address, last name year of birth it says‘Something wasn’t quite right, please try again’Any ideas?RegardsMark

7
Mark Palmer
Rookie
2 years ago
Meg Shaw
Civilian
Meg ShawCivilian
asked in Device & Phone Support

Dislike handset but outside cooling-off period

I have recently upgraded but the handset I have (an Oppo) is not ideal. I wanted a Google Pixel or similar, but was recommended this phone by the shop assistant in Carphone Warehouse. I don't like this phone at all but I'm outside my cooling off period. Is it possible to upgrade the handset to one more suitable? Or change it?

1
Rory
Newbie
2 years ago
M
Newbie
Marieh1Newbie
asked in Device & Phone Support

no text messages aftwr number ported across.

My partner and I have just moved over to ID mobile, my number has ported across successfully but his hasn't. I have sent him several texts and he's not receiving them. When he texts me back the number is a different number, however when I call his number that he was supposedly keeping it rings on his phone. What's going on? 

7
P
Civilian
2 years ago
Brentstarburst
Rookie
BrentstarburstRookie
asked in Device & Phone Support

Pixel 6 Pro not working with ID mobile?

Pixel 6 Pro arrived today from Google, put my ID Mobile SIM in it....no signal. Put the SIM back in my Pixel 5a, all working.Tried the wife's SIM card, she's also on IDMobile, not working.Tried an EE SIM and a Vodafone SIM in the Pixel 6, all working fine.IDMobile trying to fob me off on that the handset has an issue, that it's network locked. Google saying it's a network issue as it works with the other Sims.Google do not sell network locked phones.Anyone else get this? Or on Three/Smarty? (IDMobile use threes network)

38
M
Civilian
2 years ago
L
Newbie
LetiziamaruzzaNewbie
asked in Device & Phone Support

NEW iphone 12 mini. battery capacity at 94%

Hi. I purchased this iPhone 12 mini may 2021. It’s on contract and was a brand new device. I have been having numerous issues with the device, the main one being the battery life!! I have recently been finding the device crashing and freezing. I have since looked at the device’s battery health and battery’s maximum capacity. Currently it is 94%. Two days ago it was 97%. Is there anyway to regain full battery capacity? If not would this be covered under guarantee? If yes to guarantee cover how do I go about this? I’m forever having to charge the device. When off charge I’m lucky if the battery lasts 2-3 hours before losing power. Thank you in advance!

3
andewhite
Legend
2 years ago
Richard Wilkes
Newbie
Richard WilkesNewbie
asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

I keep getting this error when trying to submit my PAC, all my details are correct as I have checked them and re-entered them over and over, I saw there were posts about this same issue 3 months ago but it was said to be a fault with the system and there wasn’t any resolution to my problem.

5
Will
iD Mobile Employee
2 years ago
C
Novice
colin55hNovice
asked in Device & Phone Support

unrecognized number

Hello all Why does my phone say unrecognised number when someone calls me Any help would be great thanks 

6
C
Novice
2 years ago
R
Civilian
rv4785Civilian
asked in Device & Phone Support

Is my monthly SIM only deal (one month rolling) reported to credit agencies ??

HII like to understand this from authentic source !=======================================================================Is my new Sim only deal , which is one monthly rolling contract is reported to credit agencies ??ID just report default payment or on time payment too ??=======================================================================This will be helpful to everyone who is trying to build credit score using sim only contract !Regards

4
R
Civilian
2 years ago
R
Newbie
rewood48Newbie
asked in Device & Phone Support

proof of usage PDF document

I need this to send to my insurance company but am finding it impossible to get to talk to a human being at ID. Is there a phone number, which doesn't send me through to an automated chat line or an email address?

4
R
Newbie
2 years ago
H
Newbie
hannahF88Newbie
asked in Device & Phone Support

Multiple Texts - after advice

Hi - if I am messaging anyone not with an iPhone, my iPhone 13 is sending 3 messages at a time yet telling me they have not sent. I have followed all the advice regarding switching off iMessages/FaceTime and sorting the numbers. I did have another number attached to it and that’s now been fixed. I’ve reset it a number of times, tried sending messages with iMessages on and off and it’s still happening. 

6
Will
iD Mobile Employee
2 years ago
S
Civilian
sa34Civilian
asked in Device & Phone Support

Change number (porting from one line to another)

Can I change my number 1 year into my contract to a number on my other phone that is just about to end contract?Thanks

5
Will
iD Mobile Employee
2 years ago
Richieb66
Newbie
Richieb66Newbie
asked in Device & Phone Support

coverage checker says one thing, the reality says another!

I’ve had my id mobile (iPhone 12) for 6 days and the last 2 I’ve been at work, where I’ve had a terrible signal.  It says 2 bars on 4g, yet won’t even open my mail app, or any others for that matter. The coverage checker says I should have a signal, but that’s not the reality. I’d like to cancel and go with another provider. I know O2 has good coverage at my work postcode as I’ve got a work mobile on their network. My work postcode is IG119XW.

12
Richieb66
Newbie
2 years ago
D
Newbie
darcmarcNewbie
asked in Device & Phone Support

Loss of data

My son has an ID contract that gives him 2Gb of data per month.  He is nearly always on WiFi and keeps his data switched off, so 2Gb is way more than he needs. If he switches data on, just to browse for 15 mins on the bus - no streaming, no downloads - he loses data extremely quickly.  If he does this once or twice, he has used up the whole month's data. This is quite a recent problem - he used to use data on the school bus every day, and 2Gb was enough to last the month. Is there any way I can see what his data has been used on? ThanksMarc

2
D
Newbie
2 years ago
T
Rookie
Tim HRookie
asked in Device & Phone Support

Force wifi calling

We have poor phone signal in our house so wifi calling is great. Sometimes though my phone won't switch to it and tries to use the mobile network. This results in dropped calls and poor call quality. It's really frustrating when I know there is a strong and reliable wifi connection available. Is there a way to force WiFi calling on the Oppo A15?  

18
WelshPaul
Legend
2 years ago
Lee Hannon
Newbie
Lee HannonNewbie
asked in Device & Phone Support

iPhone 13 pro max, dates keep changing and just want an update

Hello, I've purchased the iPhone 13 pro max, and I understand it's been delayed as there is a high demand. When I purchased the device, it stated would be available from the 1st of November, and since it know says the 23rd of November, I've got no problem with further delays, I'm just annoyed I'm being kept out of the loop and having to chase things on my own. If there is a queue system, let us know where we are and what we can expect, since purchasing I've received no further emails, just want to be kept in the loop.Is anyone else having trouble getting any info?

1
Siân
iD Mobile Employee
2 years ago
J
Civilian
joeliomasonCivilian
asked in Device & Phone Support

Putting SIM into a new phone

Hi,  If I were to purchase a phone contract, am I free to put that sim into another phone and still have access to 5G? I want to purchase a Pixel 6, but then use that sim in an iPhone 12 Pro.  Thanks, Joel

2
Mohammed
iD Mobile Employee
2 years ago
M
Newbie
Madams500Newbie
asked in Device & Phone Support

Poor Xbox Live Connection Speed

Hello,  I have a ID Mobile Sim in a CPE Pro 2, if I run a speed test on another device(iPhone 6S, Laptop, Samsung S21 Ultra) I get speeds of 150mbits, these do change on peak times. I have noticed that I can run a speed test using Fast.com or Speedtest.net and get 200Mbits+ but when i do one on my Xbox i only get 15Mbits. Any idea why Xbox live is slow on ID Mobile?  Thanks Matt 

6
Will
iD Mobile Employee
2 years ago
D
Newbie
davidlanNewbie
asked in Device & Phone Support

iOS 14.7 Wifi Calling iPhone 11 Pro max

Hi,I switched to iD last week from EE, but WiFi calling has only worked sporadically. It was fine this morning, then I went out to get some shopping and now it steadfastly refuses to turn on.I have reset network settings, tried toggling WiFi calling in Settings, but to no avail.  I’ve even got airplane on, with WiFi on so I would expect it to connect but nothing happens.  WiFi is working fine all round the house.Why is WiFi calling so hit and miss?  I could understand if it didn’t work, but it’ll just stop working randomnly.

4
Michelle
iD Mobile Employee
2 years ago
P
Newbie
philipbakerNewbie
asked in Device & Phone Support

I tried to call a french landline today using my id sim only monthly account.

I tried to call a French landline number today using my id sim monthly account. I have over 1100 minutes available to me but I received an automated message stating that I had reached my limit. Has id changed their eu calling and roaming deal?

3
Michelle
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?