I keep getting this error when trying to submit my PAC, all my details are correct as I have checked them and re-entered them over and over, I saw there were posts about this same issue 3 months ago but it was said to be a fault with the system and there wasn’t any resolution to my problem.
Solved
We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
Best answer by andewhite
Hello
It’s possible the form at https://switching.idmobile.co.uk is not working properly at the moment.
You could try creating an online iD My Account, by vihttps://my.idmobile.co.uk, where you can register.
Once registered with iD, using the new mobile number you've been assigned by iD, you can initiate the number transfer with the PAC from within your My Account online.
Good luck.
This topic has been closed for replies.
+26Hello
It’s possible the form at https://switching.idmobile.co.uk is not working properly at the moment.
You could try creating an online iD My Account, by vihttps://my.idmobile.co.uk, where you can register.
Once registered with iD, using the new mobile number you've been assigned by iD, you can initiate the number transfer with the PAC from within your My Account online.
Good luck.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
I’m having the same problem, having been told my PAC would be processed in 48 hours, it’s now 4 days and no number change over.
+26I’m having the same problem, having been told my PAC would be processed in 48 hours, it’s now 4 days and no number change over.
Okay
If so, pop it into your phone and see if it’s still active.
Should you find your old SIM is still active, your port has not been processed.
Did you get an SMS from iD advising you of the date your switch would happen?
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
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