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Unable to log in to My Account or the iD Mobile app

  • 25 November 2021
  • 7 replies
  • 398 views
Mark Palmer
Rank
Userlevel 1

Hi. although similar to topics already submitted I can’t see one that describes my issue. I used to have an account around 2 years ago. Now have a new phone with ID, can’t register as it says my e-mail address already exists but when i try and recover by submitting e-mails address, last name year of birth it says

‘Something wasn’t quite right, please try again’

Any ideas?

Regards

Mark

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Best answer by Siân 28 November 2021, 14:21

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Mark Palmer,

Try using a different email address for your new (latest) iD account.

Each iD account has a unique email address and you can’t have two number registered to the same iD account.

If you’ve got a single email address, you might be able to make an alias - outlook.com allows aliases.

Anyway, good luck.

Mark Palmer
Rank
Userlevel 1

Ah ok, but I still have the old number I had when lady used ID do thought it shouldn’t of been a problem. 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Mark Palmer, 

I’ve had similar experience.

Used iD for several years before porting my number to another network provider. Their Wi-Fi Calling service wasn’t great, and they wouldn’t help because my iPhone wasn’t on their supported device list.

Came back to iD and ported my number, but had to create a new iD account because email address was already used. So, I’ve got two iD accounts with same mobile number - one account is active, the other is dormant (closed). 

Will
Rank
Userlevel 6
Badge +8

Hi @Mark Palmer,

 

Did you manage to get this sorted with the advice provided by @andewhite ?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mark Palmer
Rank
Userlevel 1

I only have 1 email address and don’t particularly like want another and their calling over wifi is still crap. 

Siân
Rank
Userlevel 3
Badge +1

Hello @Mark Palmer you could create an alias, as @andewhite suggested? 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mark Palmer
Rank
Userlevel 1

Thanks, took me a while but set up an alias.

Thanks

Mark

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