My husbands account appears to have been hacked, he got an email around 5.30 advising a new sim has been issued He can no longer make or receive calls or texts He can no longer log into his account If he tries to raise it through the chat They send verification codes by text which are going to the number he has lost Someone did answer the number when called but was evasive No phone numbers work for id mobile after a certain time We even went into the store that the account was set up in and they can't do anything I have logged it as lost!stolen but this is extremely poor service that we can't get the account recovered outside working hours when there is fraudulent activity occurring

His account hasn’t been hacked; his login details have been compromised, probably from a phishing attack. If someone could hack your husband’s iD Mobile account, they could hack all iD Mobile user accounts.I’m unsure if this option is automated or if you get to speak to a real person, but have you tried dialling 7777 or 0333 003 7777 and selecting option 3?

I just think the service is poor when things like this happenI agree! Hopefully those bad actors can’t do anything further to damage in the meantime.

account hacked no support | iD Mobile Community

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