Skip to main content

Don't have access to your phone/SIM

  • December 19, 2025
  • 1 reply
  • 19 views
Janine Lemmon
New Contributor

I can't replace the eSIM because the code didn't come in. Is there another way? Because previously it didn't require a code.

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Gemma M
    • iD Mobile Employee
    • December 19, 2025

    Hi ​@Janine Lemmon 

     

    I’m so sorry to hear that you’re having trouble receiving and activating your eSIM. To get this sorted, please contact us privately, either via our live chat or through Facebook or Instagram, so we can help you get a new SIM card or eSIM.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement