E-sim fraud

Forum|Forum|3 months ago
August 8, 2025
2 replies
133 views

Bennett79
Community Member

I have used live chat several times for a complaint and every time the conversation gets difficult it closes. The staff can't read previous conversations and can't open PDF files. This means starting over again. Communication and complaints should not be this difficult. I want to get another phone for a family member but I am considering another network because of this.

My issue is a e-sim being sent to another phone without my permission. How did this happen. We never had the app, and first new about it from a text being sent saying the e-sim was being sent and activated. Perhaps a phone call to confirm the account holder has requested this?

This has caused the scammer to message friends and family requesting money. Got round 2fa security on payment accounts.

This has cost me time,money and stress! ID mobile want me to pay £25 for a new number to rub salt in.

I would like compensation for time wasted and stress. The other financial damage is still being fixed.

A new number

A change in process regarding e-sim so this doesn't happen again.

Will ID mobile survive with continued poor service and communication?

+24

Tyler C
iD Mobile Employee
Forum|Forum|3 months ago
August 9, 2025

Hi there @Bennett79, we’re very sorry to hear this and that you’ve been a victim of eSIM fraud. Due to the issues mentioned, we’d like to raise this to our CEO team for you.

So that we can, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Abbiejade94
New Contributor
Forum|Forum|1 month ago
October 18, 2025

I have used live chat several times for a complaint and every time the conversation gets difficult it closes. The staff can't read previous conversations and can't open PDF files. This means starting over again. Communication and complaints should not be this difficult. I want to get another phone for a family member but I am considering another network because of this.

My issue is a e-sim being sent to another phone without my permission. How did this happen. We never had the app, and first new about it from a text being sent saying the e-sim was being sent and activated. Perhaps a phone call to confirm the account holder has requested this?

This has caused the scammer to message friends and family requesting money. Got round 2fa security on payment accounts.

This has cost me time,money and stress! ID mobile want me to pay £25 for a new number to rub salt in.

I would like compensation for time wasted and stress. The other financial damage is still being fixed.

A new number

A change in process regarding e-sim so this doesn't happen again.

Will ID mobile survive with continued poor service and communication?

I could have wrote this post myself, I am currently going through this, they have stolen my mobile number, .y email, accessed all of my things and changed passwords.

Id have not been helpful in the slightest! Even though I reported the fraud they have kept the number active which the hackers have access too Im awaiting a number change which they said would take 24-48 hours well its gone past 48 hours and no number still, I had to buy a pay as you go sim so I could make all relevant calls.

Im devastated at the support ive recieved, the live chat is absolutely useless.

What was your outcome?