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fraud

  • May 12, 2025
  • 2 replies
  • 80 views

Hi, 

I really need help. I’ve just bought a new phone and transferred my phone number successfully. It worked for 4 days and now my phone has suddenly lost service. I think the sim has been hijacked, my friend rang my number and a man answered the phone and refused to answer questions and kept putting the phone down saying it was his number. How has this happened? I’ve rang you to report my sim has been stolen to prevent access to any of my accounts. I would appreciate an urgent phone call from the team as I’m now paying a monthly contract and I have no phone that is working. 

Best answer by Matthew T

Morning ​@monni1995. Sorry to hear about the situation, I’ve taken a look into your account:

  1. Your SIM was barred on the 12th May, but you’re still an iD Mobile customer.
  2. It looks like a replacement SIM was activated by a colleague in the Glasgow Currys store on the 11th May.

Fortunately, I don’t believe you’ve been a victim of fraud. I’d recommend getting a replacement Physical SIM Card and contacting our Live Chat team to unbar the account and activate the new SIM.

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 13, 2025

I have flagged your post with the iD team. They will be in touch. 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 13, 2025

Morning ​@monni1995. Sorry to hear about the situation, I’ve taken a look into your account:

  1. Your SIM was barred on the 12th May, but you’re still an iD Mobile customer.
  2. It looks like a replacement SIM was activated by a colleague in the Glasgow Currys store on the 11th May.

Fortunately, I don’t believe you’ve been a victim of fraud. I’d recommend getting a replacement Physical SIM Card and contacting our Live Chat team to unbar the account and activate the new SIM.