I was sent the wrong model of handset, this just need to be exchange for the correct one I was told this would happen on Tuesday after a week of trying to get this resolved I called called again on Thursday to check you had got the returned phone back and that the exchange would take place without cancellation of my current contract So I would still be able to Claim the Free Samsung Chrome Book Yesterday at 1820 you cancelled my new contract You have told me nothing but lies You have taken my money for the up front payment of the new phone You have stopped me getting a £155 Chrome Book You haven't given me the £50 compensation You Haven't refunded me the postage costs to return a phone that ID Mobile Sent in Error Return Postage Cost £13.25 So you have lied, stolen money and now fraud I would like to make a new complaint about the Complaits Department Ive just spent 50mins on the phone to the so called complaints department to be told there is nothing they can do and they will add notes and update the complaint What use is that the damage has been done How do I take this up the ID Food Chain to someone who can sort this issue out and stop making things worse Im at the point of reporting this as a crime to get a crime number and take this to court I Manage in ID Mobile needs to address these issues ASAP

Hi @Chris 1972We are so sorry to hear about the issue being mishandled.I've just sent you a private message to help get this sorted.To find it, click your profile picture in the top-right corner and select ‘Private Messages’.You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overviewI'll speak to you there.Thanks.

How to Make a complaint about a mishandled Complaint

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